Jeffrey Desrosiers
Elmont,New York
Summary
Forward-thinking retail sales leader successful at working under pressure to surpass revenue targets. Rectify business problems with resourceful mindset and multifaceted approaches, tenaciously refusing to back down from any challenge.
Overview
14
14
years of professional experience
Work History
Senior Telesales Representative (SMB)
Verizon Wireless
12.2019 - Current
- Managed 250 plus accounts in small to medium businesses, including account maintenance, new sales, and overall support.
- Assigned 12 hours on the inbound queue per week to keep the service level above 95%.
- Increased per-call revenue by capitalizing on cross-selling opportunities
- Collaborated with team members to share best practices, improving overall team performance and productivity.
- Exceeded sales targets consistently by utilizing persuasive negotiation techniques and in-depth product knowledge.
Retail Sales Manager
AT&T MOBLIITY
11.2012 - 11.2019
- Achieved proper staff coverage by creating and managing schedules
- Answered customers' questions about products, prices, availability, product uses, and credit terms
- Organized store operations around sales needs and allocated important daily responsibilities to personnel for efficient operations
- Estimated or quoted prices, credit or contract terms, warranties, and delivery dates
- Consulted with clients after sales or contract signing to resolve problems and provide ongoing support
- Optimized sales strategies based on weekly, monthly, and quarterly progress against annual objectives.
- Recruited, hired, and trained associates to develop into productive team members with excellent product knowledge.
Wireless Sales Manager
WIRELESS ADVOCATES
06.2010 - 11.2012
- Monitored product inventory and communicated with other locations to locate hard-to-find products
- Explained billing, insurance, and wireless phone operation to familiarize customers with new purchases and processes
- Used POS systems to ring up customer sales and digitally remove purchased products from inventory
- Greeted customers and started conversations to assess needs and build rapport.
- Led a top-performing sales team through effective coaching, motivation, and training.
Education
Finance -
BERKELEY COLLEGE
New York, NY05.2025
Skills
- Product sales
- Account management
- Operations management
- Public Speaking
Timeline
Senior Telesales Representative (SMB)
Verizon Wireless
12.2019 - Current
Retail Sales Manager
AT&T MOBLIITY
11.2012 - 11.2019
Wireless Sales Manager
WIRELESS ADVOCATES
06.2010 - 11.2012
Finance -
BERKELEY COLLEGE