Jeffrey Dillard
Summary
Dynamic Associate Director at Clear Street with expertise in regulatory compliance and risk assessment. Proven track record in enhancing margin accuracy and implementing innovative solutions. Skilled at stakeholder communication and product management, driving organizational effectiveness while fostering strong relationships. Recognized for adaptability and a commitment to minimizing risks in complex financial environments. Highly coachable and receptive to feedback, continuously evolving to meet new challenges and support team growth in a fast-paced environment.
Overview
12
12
years of professional experience
Work History
Associate Director, Margin
Clear Street
09.2022 - Current
- Ensures regulatory margin accuracy for Regulation T and Portfolio Margin accounts.
- Validates, issues, and monitors margin/risk calls to ensure alignment with business requirements.
- Collaborates with Product Management and Engineering to enhance internal margin/risk platforms.
- Introduces initiatives aimed at minimizing potential risks.
- Identifies gaps in accounting calculations through reverse engineering.
- Communicates effectively with internal and external parties regarding margin-related subjects.
- Provides efficient analysis of prospective portfolios to assess equity sustainability on the platform.
- Develops and implements strategies to increase organizational effectiveness and efficiency.
- Maintains positive relationships with stakeholders by responding promptly to inquiries, requests, and complaints.
- Resolves customer inquiries and complaints requiring management-level escalation.
- Assists the senior leadership team in developing long-term strategic plans for the organization.
Advanced Brokerage Representative/National Function Margin SME
Robinhood Markets, Inc.
01.2021 - 08.2022
- Assisted the national function in handling complex margin cases, including collaboration with internal business partners.
- Led efforts to revamp the margin L&D framework.
- Enhanced representative margin skills through targeted educational programs.
- Conducted national-level follow-up coaching and shadowing activities for those who completed the margin workshop.
- Empathetically resolved intricate customer issues related to margin and options strategies.
- Recognized opportunities for driving product innovation and refinement.
Trading Execution Representative III
Fidelity Investments
06.2018 - 01.2021
- Assisted Fidelity's most active and complex traders with trading and non-trading inquiries.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Exhibited exceptional problem-solving abilities in the face of complex customer inquiries.
- Educated customers about complex trading, including options and margin, day trading and its rules and regulations, and placed complex trades when necessary.
- Collaborated with internal business partners to research and resolve intricate client requests.
- Uncovered opportunities, and identified products and services that would enhance the client's financial success.
- Conducted proactive outbound calls to communicate the resolution to the client, or secure additional information to close out a request.
Customer Relationship Advocate
Fidelity Investments
05.2017 - 06.2018
- Conducted educational conversations to help clients make clearer financial decisions.
- Assisted customers with inquiries, troubleshooting and resolutions for their account-related issues.
- Coordinated with internal stakeholders to investigate and resolve detailed customer issues.
- Implemented process improvements designed to enhance overall efficiency.
- Demonstrated empathy when dealing with difficult or frustrated customers.
Fitness Facility Supervisor, Fitness and Recreation Center
Texas Woman's University
Denton, USA
02.2014 - 01.2016
- Managed customer service, point-of-sale operations, and building scheduling software.
- Supervised, trained, evaluated, and scheduled front desk staff.
- Coordinated bookings and reservations for the facility.
- Implemented comprehensive training programs for staff.
- Implemented and managed membership policies and procedures.
- Executed deposit procedures and managed cash handling duties.
- Compiled reporting for program participation, usage numbers, concerns, facility maintenance, budgetary information, assessments, and other information as necessary.
- Maintained and updated the employee handbook and the facility emergency action plan.
- Established safety policies and procedures for employees.
- Served as the department's safety officer.
Personal Trainer
Texas Woman's University
Denton, USA
08.2013 - 02.2014
- Administered health and fitness assessments, including risk stratifications.
- Developed and implemented individualized exercise prescriptions.
- Exercised counseling and behavioral strategies.
- Provided instructions in proper form, technique, and safety when performing exercises.
- Maintained records of client's performance data such as weight loss, muscle gain.
- Assisted clients in setting realistic short-term and long-term goals.
- Built and established relationships with members and guests to help in pursuit of fitness goals.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
Education
MBA - Finance
University of North Texas
BS - Kinesiology
Tarleton State University
Skills
- Regulatory compliance
- Risk assessment
- Margin analysis
- Data validation
- Product management
- Stakeholder communication
- Coachability
- Adaptability
Websites
Accomplishments
- Most Outstanding Graduate | Tarleton State University Kinesiology Department
Certifications And Licenses
- Series 4, 08/21
- Series 63, 08/17
- Series 7, 07/17
Timeline
Associate Director, Margin
Clear Street
09.2022 - Current
Advanced Brokerage Representative/National Function Margin SME
Robinhood Markets, Inc.
01.2021 - 08.2022
Trading Execution Representative III
Fidelity Investments
06.2018 - 01.2021
Customer Relationship Advocate
Fidelity Investments
05.2017 - 06.2018
Fitness Facility Supervisor, Fitness and Recreation Center
Texas Woman's University
02.2014 - 01.2016
Personal Trainer
Texas Woman's University
08.2013 - 02.2014
MBA - Finance
University of North Texas
BS - Kinesiology
Tarleton State University
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