Jeffrey Durham
Tempe,AZ
Summary
Dynamic Installation Technician with proven expertise at Johnson Controls in system installation and electrical troubleshooting. Adept at enhancing system performance and ensuring safety compliance, I excel in resolving complex issues and delivering exceptional customer support. Recognized for strong communication skills and a proactive approach to training and mentoring fellow technicians.
Overview
30
30
years of professional experience
Work History
Installation Technician
Johnson Controls
Tempe, AZ
12.1995 - Current
- Inspected existing systems to ensure compliance with safety regulations and customer requirements.
- Diagnosed electrical faults in order to perform necessary repairs or replacements.
- Provided technical support for customers onsite or remotely via telephone or email.
- Configured system settings for optimal performance and usability.
- Assisted other technicians with complex installations when necessary.
- Replaced faulty components such as circuit boards, wiring, and connectors when necessary.
- Resolved customer complaints related to installation issues in a timely manner.
- Repaired malfunctioning components in existing systems as needed.
- Verified that all parts were present before beginning the installation process.
- Monitored system performance after installation to identify any areas needing improvement.
- Assisted in training other technicians on best practices for installation procedures.
- Assessed customer needs and recommended appropriate products or services.
- Performed troubleshooting of hardware, software, and network systems.
- Installed new equipment according to manufacturer specifications and customer requirements.
- Tested completed installations to verify functionality and compatibility with other devices.
- Ensured that all cables were securely connected and labeled correctly during the installation process.
- Updated system software as needed to ensure proper operation of the system.
- Performed job tasks while complying with company's safety procedures and guidelines.
Education
High School Diploma -
Mishawaka High School
Mishawaka, IN06-1982
Skills
- System installation
- Electrical troubleshooting
- Component replacement
- Safety compliance
- Communication skills
- Worksite safety
- Troubleshooting skills
- Field service experience
- Self motivation
Timeline
Installation Technician
Johnson Controls
12.1995 - Current
High School Diploma -
Mishawaka High School
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