Jeffrey Figueroa
Harrisburg,PA
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
17
17
years of professional experience
Work History
Warehouse Stocker
The Hershey Company
05.2024 - Current
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Reduced product damage by implementing proper storage techniques and handling procedures.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked shelves to match planogram images and instructions.
Technician
DB Schenker
07.2018 - 03.2024
- Test and repair/replace various consumer electronic devices
- Improved troubleshooting efficiency with thorough device inspections and accurate issue identification.
- Ensured adherence to safety protocols while working on electronic devices to minimize risks during repairs.
- Consistently met or exceeded monthly repair quotas, contributing to company growth and operational success.
Deli Clerk
Giant Foods
04.2017 - 07.2018
- Provide excellent customer service
- Assist in other sections of store as customer flow dictates
- Maintain cleanliness in deli and adhere to company and state/federal food safety guidelines
- Currently working approximately 20-30 hours per week
Clerk 3-Vehicle Title Customer Service Counter
PENNDOT
02.2013 - 02.2017
- Provide customer service in accordance with PennDOT'S customer service policy
- Issue vehicle registrations in accordance to PennDOT guidelines
- Assist Driver's License counter as required
Clerk 3-Research and Support Scanning Unit
PENNDOT
11.2011 - 02.2013
- Review and research notepads sent by PennDOT's call center
- Respond in a timely manner to customers
- Correct any issues or advise customers on steps necessary to correct any issues
Clerk 2- Vehicle Registration Customer Service Counter
PENNDOT
01.2008 - 11.2011
- Provide customer service in accordance with PENNDOT's customer service policy
- Renewal and issue vehicle registrations
- Process and issue duplicate title requests
Education
Bachelor of Science - Digital Forensics & Cybersecurity
Commonwealth University
Bloomsburg, PA06-2027
Associate of Science - Computer Information Security
Harrisburg Area Community College
Harrisburg, PA12-2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
Timeline
Warehouse Stocker
The Hershey Company
05.2024 - Current
Technician
DB Schenker
07.2018 - 03.2024
Deli Clerk
Giant Foods
04.2017 - 07.2018
Clerk 3-Vehicle Title Customer Service Counter
PENNDOT
02.2013 - 02.2017
Clerk 3-Research and Support Scanning Unit
PENNDOT
11.2011 - 02.2013
Clerk 2- Vehicle Registration Customer Service Counter
PENNDOT
01.2008 - 11.2011
Bachelor of Science - Digital Forensics & Cybersecurity
Commonwealth University
Associate of Science - Computer Information Security
Harrisburg Area Community College
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