JEFFREY FLORES
Houston
Summary
Results-driven professional with a robust background in regulatory compliance and risk management, dedicated to developing and implementing comprehensive compliance programs that ensure adherence to industry standards and legal requirements. Expertise in policy development, auditing, and stakeholder communication fosters a collaborative team environment focused on achieving measurable results. Known for adaptability in dynamic settings, consistently delivering reliable, integrity-driven solutions that meet evolving organizational needs. A commitment to excellence underpins every initiative, reinforcing a strong reputation within the industry.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Compliance Manager
Elite Freightways LLC
Houston, TX
01.2025 - Current
- Developed and implemented compliance policies to ensure adherence to federal regulations.
- Executed regular audits to evaluate compliance risks and drive continuous improvement initiatives.
- Led comprehensive training sessions on compliance procedures, ensuring staff understanding and adherence.
- Collaborated with cross-functional teams to align operational practices with regulatory standards.
- Provided guidance during compliance investigations, ensuring thorough documentation and resolution of issues.
- Oversaw compliance reporting and audit processes to ensure regulatory adherence.
- Evaluated documents, files, transcripts, and records to ensure compliance and identify potential risks.
- Prepared records and data for regular audits.
- Partnered with contract team to evaluate client contracts and ensure compliance with personnel training requirements.
- Enforced compliance measures rigorously to ensure adherence to legal standards in all business activities.
- Achieved significant cost savings by identifying and eliminating inefficiencies in compliance processes.
- Developed policies and procedures to manage compliance risks, safeguarding organizational reputation.
- Reduced risk exposure for the company by identifying and addressing areas of noncompliance.
Bilingual Patient Scheduler
St.Hope Foundation
Houston, TX
04.2022 - 01.2025
- Facilitated communication with patients to address inquiries regarding appointment requests and billing questions.
- Conducted thorough insurance verifications and managed pre-certifications and pre-authorization processes to ensure compliance and operational effectiveness.
- Reviewed medical histories and current information to provide accurate information.
- Managed electronic scheduling systems to efficiently coordinate patient appointments and improve operational efficiency.
- Facilitated resolution of patient inquiries and scheduling conflicts to enhance overall patient experience.
- Provided compassionate support to patients during their healthcare journey, addressing concerns and answering questions about appointments promptly.
- Demonstrated excellent problem-solving skills when faced with scheduling conflicts or last-minute changes, finding solutions that satisfied both patients and providers alike.
- Maintained confidentiality and adhered to HIPAA regulations when handling sensitive patient information during the scheduling process.
- Handled cancellations professionally, rescheduling patients in a timely manner while minimizing disruptions to daily operations.
- Utilized electronic health record systems effectively to manage patient appointments and minimize scheduling errors.
- Developed strong relationships with patients through clear communication, providing a positive experience from the first phone call onward.
- Managed a high call volume, prioritizing tasks to provide exceptional customer service in a fast-paced environment.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
DRIVER
Amazon
Houston, TX
05.2020 - 04.2022
- Oversaw management and maintenance of company vehicle operations.
- Conducted regular inventory assessments to identify discrepancies and streamline stock management processes.
- Achieved alignment with company objectives through strategic initiatives.
- Facilitated on-time delivery of products to customers, maintaining high standards of quality and service.
- Implemented proactive measures to navigate diverse driving environments, ensuring adherence to safety standards and minimizing hazardous actions.
- Executed delivery operations while ensuring compliance with stringent safety protocols and traffic regulations.
- Streamlined route planning and navigation systems to guarantee timely and accurate deliveries.
- Followed all relevant traffic laws and safety regulations.
SHIFT MANAGER
RAISING CANE
Houston, TX
07.2013 - 04.2019
- Facilitated training and mentorship programs for new employees to enhance team performance.
- Facilitated employee productivity and task alignment to achieve business and customer objectives.
- Oversaw accurate tracking of employee hours and inventory movements to streamline operations. Managed receipt documentation and employee hour logging to enhance operational efficiency. Directed inventory movement tracking to optimize resource allocation.
- Executed opening and closing protocols to ensure operational efficiency and support business success.
- Coordinated and managed truck orders to optimize logistics and supply chain operations.
- Oversaw cash management processes, ensuring secure handling and accurate till balances.
- Engaged in frequent manager and team meetings to drive strategic discussions and decision-making.
- Conducted regular safety meetings with safety committee members to promote a culture of safety and compliance.
- Directed daily operations, focusing on enhancing workflow efficiency and maintaining rigorous quality standards.
- Developed and implemented training programs to enhance customer service skills and operational knowledge among new team members.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
Education
HIGH SCHOOL DIPLOMA -
Cypress Springs High School
Cypress, TX01-2013
Advance engineering courses -
Cypress Springs High School
Cypress, TX01-2013
Skills
- Skilled in Word, Excel, and PowerPoint
- Email management
- Effective team contributor
- Auto KAD certification holder
- Creative problem solver
- Financial analysis
- Staff management
- Proficient in bilingual communication
- Efficient task management
- Compliance assessment and evaluation
- Training development
- Internal audits
- Training and education
- Document reviews
Accomplishments
- Supervised team of 40 staff members.
Certification
- CM - Certified Manager Certification
- HIPAA Certification
- Compliance supervisor Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Compliance Manager
Elite Freightways LLC
01.2025 - Current
Bilingual Patient Scheduler
St.Hope Foundation
04.2022 - 01.2025
DRIVER
Amazon
05.2020 - 04.2022
SHIFT MANAGER
RAISING CANE
07.2013 - 04.2019
Advance engineering courses -
Cypress Springs High School
HIGH SCHOOL DIPLOMA -
Cypress Springs High School