Michael Gonzalez
Recruiter/Sales Rep.
Blackstone,MA
Summary
Motivated young professional with a varied skill set and excellent communication skills. Efficient and precise with commitment to finishing jobs quickly and accurately. Proven ability to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity. Customer first mind-set.
Overview
7
7
years of professional experience
Work History
Guest Relations/Cashier
Concord Market
Concord, MA
11.2019 - Current
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Adjunt Faculty, Music
Eastern Nazarene College
Quincy, MA
12.2018 - Current
- Taught appreciation of arts by instructing on concepts and leading students in hands-on activities.
- Evaluated class progress and adjusted strategies to maintain growth and learning.
- Advanced school's creative and academic reputation in accordance with established values and vision through promotion.
- Devised and executed challenging and advanced curricula to foster excellence among students.
- Updated documentation for school and student records.
Sandwich Artist
Subway
Fall River, MA
08.2019 - 01.2020
- Organized work areas to foster efficiency and model exceptional kitchen etiquette.
- Communicated menu item information and offered suggestions to promote featured products.
- Performed shift change tasks each day to keep store efficient and neat.
- Maintained clean, sanitized and well-organized food preparation zones.
- Consistently met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
- Provided product information and menu item explanation in consideration of dietary restrictions.
- Processed payments and counted change to complete transactions.
Music Teacher
Young World Educational Services
Quincy, MA
08.2018 - 08.2019
- Guided and oversaw Music department in accomplishing outstanding educational benchmarks through superb curriculum planning, instruction, composition and performance.
- Advanced school's creative and academic reputation in accordance with established values and vision through promotion.
- Evaluated class progress and adjusted strategies to maintain growth and learning.
- Taught appreciation of arts by instructing on concepts and leading students in hands-on activities.
- Planned and executed targeted lesson plans to instruct on music theory, music history and performance etiquette.
- Oversaw student progress by reviewing performance utilizing metrics.
Coffee Barista
Dunkin' Donuts
Fall River , MA
05.2018 - 09.2018
- Recommended products based on solid understanding of individual customer needs and preferences.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
Food Runner
Cultivar
Boston, MA
05.2017 - 01.2018
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Delivered food items to tables ensuring each restaurant patron received correct order.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Greeted incoming guests and managed accurate seating based on customer desires and server loads.
- Assisted servers with table settings and beverage refills to support high-volume shifts.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Food Runner
Bistro Du Midi
Boston, MA
05.2016 - 12.2016
- Greeted incoming guests and managed accurate seating based on customer desires and server loads.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Collaborated with bar staff to complete alcoholic beverage orders for guests in all dining areas.
- Washed dishes, glasses and cutlery when dishwashing staff became overwhelmed.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Education
Bachelor of Music - Music Performance
The New England Conservatory of Music
Boston, MA05.2016
Master of Music - Vocal Performance
The New England Conservatory of Music
Boston, MA05.2018
Skills
- Organized
- Exemplary communication
- Interpersonal skills
- Independent initiative skills
- Independent decision-making
- Bilingual
- Skilled in Word, Excel, PowerPoint
- Team-minded
- Team communication
Timeline
Guest Relations/Cashier
Concord Market
11.2019 - Current
Sandwich Artist
Subway
08.2019 - 01.2020
Adjunt Faculty, Music
Eastern Nazarene College
12.2018 - Current
Music Teacher
Young World Educational Services
08.2018 - 08.2019
Coffee Barista
Dunkin' Donuts
05.2018 - 09.2018
Food Runner
Cultivar
05.2017 - 01.2018
Food Runner
Bistro Du Midi
05.2016 - 12.2016
Bachelor of Music - Music Performance
The New England Conservatory of Music
Master of Music - Vocal Performance
The New England Conservatory of Music
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