Margarita Medrano
North Hollywood,CA
Summary
I am a bilingual English/Spanish speaking Medical Assistant/License Phlebotomist with extensive background seeking a position with an organization that offers opportunity, advancement, and growth.
Overview
12
12
years of professional experience
Work History
Guest Advocate/Cashier
Target
Burbank, CA
11.2022 - Current
- Handled payment processing and provided customers with receipts and proper bills and change.
- Ability to operate front end equipment; register, calculator, scanner.
- Have and show an outgoing and friendly behavior, a positive attitude and the ability to interact with our customers.
- Ability to adapt to different guest interactions and situations.
- Experience promoting and selling various benefits, offerings and services.
- Work efficiently to minimize guest wait time while maintaining guest service and accuracy.
Back Office Medical Assistant
Cedar Sinai Medical Center
Tarzana, CA
06.2021 - Current
- Greet patients
- Labeling and obtaining blood samples.
- Assist provider during examination/procedure based on scope of practice, as directed by provider
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Scan images to electronic medical record, when available.
- Administer immunization, injections, or oral medications as directed by provider
- Sets up exam room/procedure rooms appropriately based on patient visit needs
Patient Care Representative II
Providence Medical Institute
Burbank, CA
09.2020 - 05.2021
- Answer phones promptly and courteously. Screen and direct phone calls appropriately. Provide a timely response to routine inquiries. Take accurate and complete messages, and forward them promptly and accurately.
- Schedule patients in a timely manner and accurately
- Complete patient check in process, manage patient sign in sheet, greet patients, obtain accurate patient contact and insurance information
- Complete patient check out process, schedule patients next appointment
- Schedules patients with ancillary and specialty providers
- Skill in performing a variety of duties, often changing from one task to another of a different nature.
- Established strong work network by building professional relationships with physicians and fellow employees.
Back Office Medical Assistant
UCLA Health System
Burbank , CA
08.2014 - 02.2020
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients.
- Schedules patients with ancillary and specialty providers
- Scheduled appointments for patients via phone and in person.
- Collected forms, copied insurance cards to coordinate patient information for billing and insurance processing.
- Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
- Check in/out patient, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Assisted patients in preparation for examinations, assessing and recording vital signs.
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
- Ability to communicate clearly over the phone and in writing and ability to work as part of a team and establish cooperative working relationships with administrators, physician, peers and the public.
- Obtain authorizations for imaging such as CT, PET, Bone scans and MRI and schedule appointment for patient. Obtain authorization for surgery and schedule with hospital.
- Demonstrated knowledge of office procedures, including scheduling appointments.
- Ability to multitask in a complex, busy environment.
Front Office Medical Assistant
Dr. Deanna J. Attai, MD
Burbank, CA
10.2011 - 07.2014
- Register patients, enter and update demographic and insurance information, make new and follow up appointments. Make daily patient appointment reminder calls.
- Manages referrals of patients to other physicians/specialty.
- Fill out disability paperwork.
- Obtain authorizations for and schedule diagnostic testing such as CT scans, bone scans and MRI exams. Obtain authorizations for surgery and schedule with hospital. Schedule patient mammograms and follow up appointments.
- Collect co-payments and maintain an accurate payment log.
- Order office supplies and medical supplies.
- Authorize drug refills and provide prescription information to pharmacies.
- Communicate with back office staff when patients are ready to be roomed.
- Assist in back office procedures, room turnover, and procedure setup when necessary.
- Insurance background, insurance authorization experience, and the preauthorization process knowledge.
- Enter vitals signs and other meaningful use indicators when necessary.
- Ability to multitask in a complex, busy environment.
Education
Certified Medical Assistant -
Kaplan College
North Hollywood, CA01.2010
High School Diploma -
Hollywood High School
Hollywood , CA06.2003
Skills
- Experience in the Following Programs: Medisoft (Clinical, Professional, and office hours), Zetafax/RightFax, and EPIC/Care Connect EMR system
- Strong Patient Focus
- Multitask
- Fast Worker
- Responsible
- Reliable
- Team Player
- Patient Scheduling
- Good Communication Skills
- Punctual
- Hard Working
- Organized
- License Phlebotomy
- BLS Certified
References
- Jesus Garcia (Manager)
- Cecilia Amendola (Office Supervisor)
Timeline
Guest Advocate/Cashier
Target
11.2022 - Current
Back Office Medical Assistant
Cedar Sinai Medical Center
06.2021 - Current
Patient Care Representative II
Providence Medical Institute
09.2020 - 05.2021
Back Office Medical Assistant
UCLA Health System
08.2014 - 02.2020
Front Office Medical Assistant
Dr. Deanna J. Attai, MD
10.2011 - 07.2014
Certified Medical Assistant -
Kaplan College
High School Diploma -
Hollywood High School