Jeffrey Galvez
KYLE,TX
Summary
Strategic Operations Manager with 6+ years of experience in multi-department operations. Expertise in leading teams, optimizing processes, and implementing cost-effective strategies. Focused on enhancing operational efficiency and workflow while reducing costs through effective leadership and innovative solutions.
Overview
2
2
Languages
14
14
years of professional experience
Work History
Operations Manager
HEB
Austin, Texas
03.2024 - Current
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve the business plan and profitability goals.
- Directed HEB store operations across departments and daily workflow.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Enforced safety, sanitation, and compliance standards throughout store areas.
- Oversaw financial management, budget management, accounting and payroll activities.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Operations Manager
Panera Bread
Austin, Texas
07.2018 - 03.2024
- Coordinated vendor deliveries, product placement, and promotional displays
- Reviewed sales reports, labor reports, and operational performance data
- Enforced company policies, safety standards, and loss prevention practices
- Collaborated with management team members to create effective plans for achieving business goals.
- Developed and implemented operational strategies to increase customer satisfaction levels.
- Provided leadership and direction to staff members while fostering an atmosphere of teamwork.
- Set sales targets and implemented action plans for achieving set objectives.
- Created successful plans to maximize profits and reduce loss.
- Conducted regular staff meetings to discuss goals and objectives, as well as any potential problems or concerns.
- Developed marketing campaigns that increased sales by 15%.
- Evaluated existing processes in order to recommend improvements for efficiency gains.
- Managed staff training and performance monitoring to promote high levels of productivity.
- Managed financial activities including budgeting, forecasting, payroll, accounts receivable and payable.
- Prepared staff work schedules and assigned team members to specific duties.
- Directed retail store operations across sales floor, stockroom, and cash handling
- Managed daily production and verified proper packaging and correct, timely deliveries.
Technician Specialist
Home team pest defense
Phoenix, Arizona
12.2012 - 06.2018
- Applied pest control treatments following Home Team Pest Defense service procedures
- Inspected customer properties for termite, ant, and rodent activity
- Resolved pest issues using inspection findings and targeted treatment methods
- Explained treatment plans and prevention steps to homeowners
- Scheduled and completed routine service visits across assigned routes
- Recorded service details in company tracking systems and route paperwork
- Trained technicians on treatment methods, safety rules, and equipment use.
- Scheduled daily work orders and coordinated branch service coverage.
- Reviewed treatment logs, service reports, and compliance paperwork.
- Monitored inventory of chemicals, traps, and protective supplies.
- Enforced safety procedures and company standards during field operations.
- Trained new employees in proper safety procedures for handling hazardous materials.
- Coordinated with other departments to ensure that all necessary safety protocols were followed when treating a property.
- Recommended appropriate extermination methods based on individual customer needs and situation.
- Demonstrated advanced product knowledge to solve customer issues.
- Facilitated user training to ensure effective understanding of new products and software updates.
- Participated in team meetings to discuss project progress, timelines and goals.
- Diagnosed complex problems associated with network infrastructure components such as routers, switches and firewalls.
Education
Independence High School
Glendale, AZSkills
- Retail operations management
- Inventory control
- Budget management
- Payroll administration
- Sales reporting
- Operational efficiency
- Team leadership
- Strategic planning
- Business intelligence
- Expense reports
- Store operations
- Team leadership
- Staff development
- Problem solving
- Team leadership
Languages
English
Professional
Spanish
Professional
Accomplishments
- 2025 HEB New manager of the year award for excellence in my first year of leadership with Heb.
References
References available upon request.
Timeline
Operations Manager
HEB
03.2024 - Current
Operations Manager
Panera Bread
07.2018 - 03.2024
Technician Specialist
Home team pest defense
12.2012 - 06.2018
Independence High School