Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeffrey Gonzalez

Memphis,TN

Summary

Focused individual dedicated to delivering positive customer experiences to promote loyalty and repeat business. Optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

14
14
years of professional experience

Work History

General Manager

Crazy Cactus
08.2016 - Current
  • Developed and maintained relationships with customers and suppliers through account development.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Developed effective business plans to align strategic decisions with long-term objectives.

Manager on Duty

Happy Mexican
05.2012 - 08.2016
  • Responded to customer concerns by providing friendly, knowledgeable support and maintaining professionalism.
  • Handled employee-related issues to improve performance, professional conduct and attendance reliability.
  • Initiated plans to improve customer relations, quality standards and service efficiency.
  • Conducted continuous reviews of accounts, procedures and personnel to optimize processes and improve performance.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.

Lead Bartender

Happy Mexican
09.2009 - 05.2012
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Consulted with managers to organize special events and promotions.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.

Education

High School Diploma -

Marietta, GA

Skills

  • Professionalism
  • Focus and Follow-Through
  • Mathematical Calculation and Reasoning
  • Leadership

Timeline

General Manager

Crazy Cactus
08.2016 - Current

Manager on Duty

Happy Mexican
05.2012 - 08.2016

Lead Bartender

Happy Mexican
09.2009 - 05.2012

High School Diploma -

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Jeffrey Gonzalez