William Blanchard
Shallowater,TX
Summary
Dynamic operations and insurance industry professional with over 10 years of expertise in automotive repair management, claims coordination, customer relations, and team leadership. Proven track record in enhancing workflow efficiency, managing high-volume operations, and delivering exceptional customer service. Proficient in collaborating with insurance carriers, repair facilities, dealership partners, and customers in fast-paced environments. Committed to driving operational excellence and fostering strong relationships to achieve organizational goals.
Overview
14
14
years of professional experience
Work History
General Manager
A.S. Dent Shop
06.2024 - Current
- Lead daily operations of a high-volume Paintless Dent Repair facility.
- Manage customer relations, insurance coordination, scheduling, production oversight, and quality control.
- Coordinate repair planning, technician assignments, supplements, and insurer communications.
- Monitor operational KPIs including cycle time, repair volume, customer satisfaction, and profitability.
- Support catastrophe operations, dealership partnerships, and business growth initiatives.
Managed Repair Representative
Progressive Insurance
06.2019 - 06.2024
- Maintained high client retention through proactive communication and follow-up.
- Built strong relationships with repair facilities to ensure quality repairs and timely completion.
- Consistently met or exceeded performance and customer satisfaction goals.
- Identified operational improvements that increased program efficiency.
Service Advisor
Pollard Friendly Ford
02.2016 - 06.2019
- Provided service recommendations and coordinated repair operations.
- Improved scheduling efficiency and technician workflow.
- Maintained customer trust through clear communication and accurate documentation.
Dish Technician
Southern Star Inc.
06.2015 - 02.2016
- Installed and serviced satellite systems while maintaining safety and quality standards.
- Diagnosed and resolved technical issues efficiently.
Pharmacy Technician
Walmart Pharmacy
05.2014 - 05.2015
- Processed prescriptions, managed inventory, and supported pharmacy operations.
- Helped reduce medication errors through careful verification procedures.
Pharmacy Technician
United States Air Force
02.2012 - 05.2014
- Filled prescriptions, maintained compliance standards, and trained new technicians.
- Supported patient care through accurate medication handling and education.
Education
Associate of Arts - Business Administration And Management
South Plains College
Levelland, TX08-2028
High School Diploma - undefined
Monterey High School
05-2008
Skills
- Operations Management
- Team Leadership
- Customer Relations
- Insurance Coordination
- Quality Assurance
- Process Improvement
- Problem Solving
- Analytical Thinking
- Communication Skills
- Time Management
- Adaptability
- Professionalism
- CCC ONE
- Mitchell Estimating
- Claims Documentation
- Repair Planning
- Production Scheduling
- Inventory Coordination
- KPI Tracking
- Microsoft Office
- Team player
- Operations management
- Problem resolution
- Leadership and team building
Timeline
General Manager
A.S. Dent Shop
06.2024 - Current
Managed Repair Representative
Progressive Insurance
06.2019 - 06.2024
Service Advisor
Pollard Friendly Ford
02.2016 - 06.2019
Dish Technician
Southern Star Inc.
06.2015 - 02.2016
Pharmacy Technician
Walmart Pharmacy
05.2014 - 05.2015
Pharmacy Technician
United States Air Force
02.2012 - 05.2014
High School Diploma - undefined
Monterey High School
Associate of Arts - Business Administration And Management
South Plains College