Jeffrey Goodenow
Painesville,OH
Summary
Contract Manager with proven expertise in government contract sales and strategic account forecasting at Goodyear Tire & Rubber Company. Achieved over $28 million in annual sales while enhancing customer service and reducing call volume by 50%. Strong project management and customer engagement skills contributed to successful project outcomes.
Overview
29
29
years of professional experience
Work History
Contract Manager
GOODYEAR TIRE & RUBBER COMPANY
Akron, USA
01.2010 - 05.2019
- United States Postal Service Account/Contract Manager 100% responsible for annual sales of over $28 million to (343) Vehicle Maintenance Facilities. Responsibilities include pricing, contract terms negotiation, catalog revisions, sales reporting, credit issue resolution, order management and technical assistance. Reduced call volume to Goodyear by over 50% via implementation of an Advanced Shipping Notice process
- Create and maintain Federal contracts and pricing programs with annual sales of over $15 million. Responsible for communicating program details to Goodyear’s vast dealer network via an intranet web site
- Contract Manager for all (50) states with annual sales of over $300 million. Responsibilities included working with Legal and HR departments to ensure compliance to Goodyear’s policies, establishing pricing, developing business relationships with buyers and assisting dealer network and state agencies with questions pertaining to the mechanics of the contracts. Also work with Consumer and Commercial Field Sales associates to grow government business in targeted areas.
Account Supply Chain Manager
GOODYEAR TIRE & RUBBER COMPANY
Akron, USA
01.2007 - 01.2010
- Responsible for all collaborative Supply Chain activities supporting the mutually agreed upon set of metrics for Dealer Tire, ATD and Tire Rack
- Engage with respective Goodyear Customer Development Managers, Categories and Channels to ensure metrics goals are met or exceeded in the areas of committed fill rates, back orders, Perfect Order Fill and sales plan accuracy
- Assisted in the development, verbiage and implementation of (3) of the (25) key elements of Goodyear’s S&OP process
- Responsible for mining and verifying large quantities of information for all of Goodyear’s Consumer customers in order to determine future service levels through the use of clustering techniques
- Led a project team to develop and implement a Business Continuity plan for Consumer and OE Customer Service as well as Supply Chain management, allowing for uninterrupted, transparent service levels to our customers
Forecast Analyst
GOODYEAR TIRE & RUBBER COMPANY
Akron, USA
01.2005 - 01.2007
- Responsible for developing and conducting collaborative consensus processes with the goal of increasing forecast accuracy and reducing bias for Goodyear’s Managed Accounts (Wal-Mart, Sam’s Club, Sears, Discount Tire and ATD)
- Gathered, prepared and analyzed pertinent data on a monthly basis to conduct effective consensus meetings with both external customers and Goodyear Account Managers
- Consistently met or exceeded stated forecast accuracy and bias goals contributing to increased fill rates with reduced inventories
Supply Chain Process Specialist
GOODYEAR TIRE & RUBBER COMPANY
Akron, USA
01.1998 - 01.2005
- Responsible for managing Supply Chain activities supporting the efficient distribution of over 12 million tires per year to Wal-Mart and Sam’s Club retail locations (1500+ Wal-Mart TLE’s and over 500 Sam’s Club TMA’s)
- Responsible for developing accurate demand forecasts with the aid of customer provided POS data which was used as a key input to Production Planning ensuring a continuous supply of product to achieve a 98+% fill rate for both accounts
- Key player in the areas of new product launches, phase-in/phase-outs of new and discontinued product lines, mold capacity studies, accurate and timely deliveries as well as achieving all internal/external metrics goals (fill rates, in-stock, etc.)
- Coordination of all activities with Goodyear Account Managers to ensure closed loop communications and timely resolutions to all customer Supply Chain related opportunities for process improvements
Customer Account Representative
GOODYEAR TIRE & RUBBER COMPANY
Akron, USA
01.1997 - 01.1998
- Responsible for managing the process of sequencing medium commercial truck tires for AOT, a joint venture between Accuride and Goodyear, for Navistar International
- Leveraged customer provided information to efficiently redesign the sequencing process of tire/wheel assemblies for delivery to the Navistar assembly line from AOT
- Redesign was recognized by both Goodyear and Navistar management as being the most efficient process to date for the AOT joint venture
Marketing Specialist / Product Manager
GOODYEAR TIRE & RUBBER COMPANY
Green, USA
01.1990 - 01.1997
- Redesigned entire customer distribution network for Industrial Air Springs distributors around a new Marketing partner to maximize national coverage, increasing sales and profitability while minimizing costs for Goodyear
- Technical liaison between Engineering and numerous Account Managers providing profitable application solutions for customers
- Responsible for pricing, product development, promotional design, literature development and training for all Industrial customers which contributed to maintaining the highest EBIT of all Goodyear air spring markets
- Recognized as a Top Performer in the Engineered Products Division
Education
Masters - Marketing
Michigan State University
East Lansing, MI01.1990
BA - Marketing
Michigan State University
East Lansing, MI01.1988
Skills
- Government contract sales and management
- Product development and management
- Customer training and support
- Project management
- Customer service excellence
- Strategic account forecasting
- Collaborative customer engagement
- SAP software proficiency
- Enterprise data warehousing
- Microsoft Office applications
- Insurance expertise in accident, health, and life
Accomplishments
Past President of the Sugarcreek Valley Chapter of the Archaeological Society of Ohio
References
Available Upon Request
Technical Leadership Skills
- Proficient in the use and application of SAP Software to generate data streams for various business applications
- Proficient in the practical application of Enterprise Data Warehouse (EDW) software to provide data driven business solutions
- Proficient in the use of Microsoft Office Software
- State of Ohio Department of Insurance license: Resident Major Lines Accident & Health and Life Insurance
Timeline
Contract Manager
GOODYEAR TIRE & RUBBER COMPANY
01.2010 - 05.2019
Account Supply Chain Manager
GOODYEAR TIRE & RUBBER COMPANY
01.2007 - 01.2010
Forecast Analyst
GOODYEAR TIRE & RUBBER COMPANY
01.2005 - 01.2007
Supply Chain Process Specialist
GOODYEAR TIRE & RUBBER COMPANY
01.1998 - 01.2005
Customer Account Representative
GOODYEAR TIRE & RUBBER COMPANY
01.1997 - 01.1998
Marketing Specialist / Product Manager
GOODYEAR TIRE & RUBBER COMPANY
01.1990 - 01.1997
Masters - Marketing
Michigan State University
BA - Marketing
Michigan State University