Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kathleen Cashins

Amherst,NH

Summary

Goal oriented and client-focused Contract and Operations Manager and experienced Registered Nurse determined to utilize both sales and healthcare skills to pursue a career in the pharmaceutical industry. Committed to initiating and growing customer accounts to drive team success and contribute to organizational growth.

Overview

20
20
years of professional experience

Work History

Operations and Contract Manager

Raptor Scientific (TestVonics, Inc.)
11.2021 - Current

Unique opportunity to successfully contribute to strategic planning initiatives by providing insights on current contractual commitments while collaborating with sales team to target and expand sales pipeline. Taken great pride in developing and maintaining strong relationships with customer base to ensure satisfaction throughout customer journey with a goal of increasing customer retention. Worked diligently with small team to ensure that revenue goals are met while adapting to corporate acquisitions in both 2021 and 2024. Continue to work cooperatively alongside senior management to provide timely and accurate operations and sales data. Self-driven, confident, outgoing, and enthusiastic team player. Opportunity to utilize and grow skillset through this valuable position.

Repairs and Sales Support, Quality Coordinator

TestVonics, Inc.
09.2013 - 12.2021

Worked directly with military and commercial customers and collaborated with team members to coordinate equipment repair efforts. Provided terms and conditions, estimates, invoices, and equipment service summaries. Responsible for sales activities for small-scale procurements such as spare parts and support equipment. Implemented, maintained, and trained employees to ISO 9001 and ISO 17025 quality systems.

Registered Nurse

Various (See Below)
06.2004 - 09.2013

Continually strived to deliver skilled nursing care that addressed physical and emotional needs of both patients and their families. Worked closely with physicians and interdisciplinary team while conducting comprehensive physical assessments and implementing and monitoring treatment plans. Continually demonstrated compassion and professionalism while educating patients and family members on illnesses, treatment plans, patient care, newborn care, and post-discharge plans.

Registered Nurse, Postpartum and Pediatrics

Heywood Hospital
04.2012 - 09.2013

Registered Nurse, School Nurse

Immaculate Conception School
09.2011 - 06.2012

Collaborated with parents, teachers, and healthcare professionals to create a healthy and safe school environment. Verified vaccination records and conducted student hearing and vision screenings. Treated students' minor ailments during school hours. Dispensed prescription medications to students per physician instructions. Educated students on hygiene and safety practices.

Registered Nurse, Postpartum

New York Methodist Hospital of Brooklyn
08.2011 - 03.2012

Registered Nurse, Postpartum and Pediatrics

Heywood Hospital
09.2006 - 07.2011

Registered Nurse, Pediatrics

Mobile Infirmary Medical Center
08.2005 - 05.2006

Registered Nurse, Medical-Surgical Unit

South County Hospital Healthcare System
06.2004 - 07.2005

Education

Sales Training (2022, 2023, 2024)

Sandler Training
Woburn, MA

Professional Development - Facilitation Skills, Strategic Planning

University of New Hampshire (2021-2024)
Portsmouth, NH

Basic Life Support (CPR/AED) (Active)

NHCPR
Peterborough, NH

Bachelor's Degree - Business Administration- Marketing

Southern New Hampshire University
Hooksett, NH
2019

Associate of Science - Nursing, Registered Nursing

Rivier College
2004

Skills

  • Collaborative Selling: Collaborates with sales team to strategize, plan, and execute sales activities
  • Goals and Performance: Regularly engages with corporate wide sales-team and executive management to report new leads, current bookings, upcoming opportunities, and overall revenue goals
  • Strategic Planning: Ability to multi-task through goal-setting, planning, and prioritization skills
  • Prospecting Skills: Passionate about engaging and qualifying new leads through emails, phone calls, and trade show attendance
  • Customer Engagement: Confidently, clearly, and respectfully communicates with existing government and commercial buyers to establish trustworthy relationships and to ensure success of contracts and repeat business
  • Contract Review: Currently oversees acceptance, execution, and delivery of 30M in government and commercial sales
  • Process Management: Demonstrates strong organizational skills through contract review, acceptance, delivery, and follow-up methods
  • Customer Success and Retention Strategies: Provides data and contract status reports; Coordinates and leads on-site client-centered meetings to engage with procurement specialists, item managers, contracting officers, projects mangers, and engineers
  • Exceptional Leader: Talented leader focused on team building, work culture, and recognizing positives attributes of each employee
  • Staff Training: Oversees ongoing employee training and continual improvement; encourages team members to identify opportunities for enhancements and assists with facilitation of changes
  • CRM Proficiency: Regularly utilizes Salesforce CRM platform to create and maintain sales pipeline
  • ERP Proficiency: Regularly utilizes Infor Syteline ERP system to manage daily operational activities
  • Direct Patient Care/Pediatric Nursing Care (Healthcare/RN): Provided comprehensive nursing care and conducted detailed assessments of postpartum, newborn, and pediatric patients
  • Vitals Monitoring (Healthcare/RN): Diligently monitored vital signs for evidence of potential complications
  • Medication and IV Administration (Healthcare/RN): Administered medications, immunizations, and IV therapies and monitored closely for reactions
  • Interprofessional Communication (Healthcare/RN): Communicated with physicians and other healthcare team members to plan and implement comprehensive care plans for postpartum, newborn, and pediatric patients
  • Problem Solving and Multitasking Abilities (Healthcare/RN): Prioritized and implemented tasks based on thorough assessments and findings
  • Effective Patient Communication (Healthcare/RN): Developed strong rapport with patients and families through active listening skills and empathy
  • Patient and Family Education (Healthcare/RN): Prepared patients for discharge by providing thorough education on self-care, infant care, pediatric care, and follow-up care

Accomplishments

  • Successfully managed the implementation the ISO 9001:2015 and ISO 17025:2017 quality standards in 2016 and 2020
  • Received multiple highly rated Performance Assessment Reviews (PAR's) from the United States Navy, United States Air Force, and United States Coast Guard based on sales support, contract management, and quality ratings from 2016-2024
  • Received multiple highly rated performance reviews from both government and commerical customers during acquisition due-diligence surveying in 2021

Timeline

Operations and Contract Manager

Raptor Scientific (TestVonics, Inc.)
11.2021 - Current

Repairs and Sales Support, Quality Coordinator

TestVonics, Inc.
09.2013 - 12.2021

Registered Nurse, Postpartum and Pediatrics

Heywood Hospital
04.2012 - 09.2013

Registered Nurse, School Nurse

Immaculate Conception School
09.2011 - 06.2012

Registered Nurse, Postpartum

New York Methodist Hospital of Brooklyn
08.2011 - 03.2012

Registered Nurse, Postpartum and Pediatrics

Heywood Hospital
09.2006 - 07.2011

Registered Nurse, Pediatrics

Mobile Infirmary Medical Center
08.2005 - 05.2006

Registered Nurse

Various (See Below)
06.2004 - 09.2013

Registered Nurse, Medical-Surgical Unit

South County Hospital Healthcare System
06.2004 - 07.2005

Sales Training (2022, 2023, 2024)

Sandler Training

Professional Development - Facilitation Skills, Strategic Planning

University of New Hampshire (2021-2024)

Basic Life Support (CPR/AED) (Active)

NHCPR

Bachelor's Degree - Business Administration- Marketing

Southern New Hampshire University

Associate of Science - Nursing, Registered Nursing

Rivier College
Kathleen Cashins