Jeffrey Govan
La'ie,US
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance performance. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance work objectives with dedication and enthusiasm. Decades of experience as a professional touring, performance, and studio Musician. Possesses knowledge and versatile skills in audio-visual environments, stage performance and recording, backline set-up and tear down, guitar and bass tech, microphone placement, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
34
34
years of professional experience
Work History
Sales Administration Representative
Taylor Guitars
2021.02 - 2024.08
- Delivered superior service to both internal clients/stakeholders as well external customers/vendors when handling inquiries and requests.
- Expedited document processing by utilizing expertise in various software programs for word processing, spreadsheets, presentations, and databases.
- Optimized clerical functions by cross-training on multiple roles resulting in improved flexibility within the team.
- Collaborated with team members on project-based tasks to achieve successful outcomes within deadlines.
- Provided vital support during periods of high workload or absence coverage for colleagues without compromising task quality or timeliness.
- Facilitated smooth communication between departments with clear documentation and professional liaison services.
- Increased customer service success rates by quickly resolving issues.
Customer Service Manager
Guitar Center
2017.05 - 2021.01
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Took ownership of customer issues and followed problems through to resolution.
Private Lesson Instructor and Music Educator
Freelance
2022.08 - Current
- Utilized various teaching methodologies to accommodate diverse learning styles and preferences among students.
- Increased motivation levels through consistent encouragement, celebrating achievements and fostering a sense of accomplishment among students.
- Supported students in overcoming challenges by providing additional resources or guidance outside scheduled lesson times.
- Established measurable objectives for each lesson, allowing both instructor and student to track progress effectively throughout the duration of instruction.
- Adapted curriculum materials as necessary for individual student needs, ensuring maximum comprehension and retention of material covered during lessons.
Professional Touring Musician
Freelance
1990.04 - Current
- Toured with successful bands, providing professional, punctual backing support.
- Adapted quickly to unexpected challenges during live shows, ensuring seamless transitions between songs and maintaining engagement throughout the performance.
- Demonstrated professionalism by arriving punctually for soundchecks, adhering to venue rules and regulations, and respecting fellow musicians'' equipment.
- Cultivated positive relationships with venue owners and promoters, leading to repeat bookings and favorable performance opportunities.
- Managed tour logistics, including booking shows, coordinating travel accommodations, and promoting events to maximize attendance.
- Maintained excellent time management skills while balancing touring schedules, rehearsal sessions, and personal commitments.
Education
Bachelor of Arts - English Literature
California State University - Dominguez Hills
Carson, CA06.2008
Skills
- Live Performance Expertise
- Instrument Proficiency
- Studio recording experience
- Extensive performance background
- Upright and Electric Bass proficiency
- Reliability
- Active Listening
- Effective Communication
- Team Collaboration
- Self Motivation
- Adaptability and Flexibility
- Attention to Detail
Websites
Timeline
Private Lesson Instructor and Music Educator
Freelance
2022.08 - Current
Sales Administration Representative
Taylor Guitars
2021.02 - 2024.08
Customer Service Manager
Guitar Center
2017.05 - 2021.01
Professional Touring Musician
Freelance
1990.04 - Current
Bachelor of Arts - English Literature
California State University - Dominguez Hills
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