Jeffrey Gray

Work History

Hope Hospice

01.2017 - 04.2023

Greeted guests in with friendliness and professionalism.
Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Worked closely with management to provide effective assistance for specific aspects of business operations.
Followed detailed directions from management to complete daily paperwork and computer data entry.
Volunteered to help with special projects of varying degrees of complexity.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Monitored and ordered supplies and materials to keep office well stocked.
Proofread and edited documents for accuracy and grammar.
Increased customer service success rates by quickly resolving issues.
Completed daily logs for management review.
Performed wide-ranging administrative, financial and service-related functions.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Ordered and distributed office supplies while adhering to fixed office budget.
Self-motivated, with a strong sense of personal responsibility

Lee Memorial Health System

04.2001 - 10.2017

Updated daily logs to track information.
Maintained complete confidentiality in accordance with organization and legal requirements
Maintained 100% compliance with all hospital and government regulations
Obtained information by contacting appropriate personnel or patients
Consolidated diverse medical records
Kept department clean, organized and professional
Maintained 100% compliance with all hospital and government regulations
Ordered and received supplies
Recorded and filed patient data and medical records
Demonstrated analytical and problem-solving ability by addressing barriers to receiving and validating accurate
HCC information
Carefully reviewed medical records for accuracy and completion as required by insurance companies
Strictly followed all federal and state guidelines for release of information
Arranged and assisted with hospital admissions
Scheduled surgeries and procedures in conjunction with Surgical Coordinator
Communicated with medical transcriptionists regarding patient medical records
Communicated with medical transcriptionists regarding patient medical records.

South Seas Plantation

01.1997 - 01.1999

Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
Inspected worksites, practices, and gear for compliance with established safety standards.
Developed and implemented safety policies and procedures to establish clear guidelines for safe work practices and comply with regulations.

SWFL Regional Medical Center

07.1996 - 01.1997

Wrapped trays, instrument packs, and sets.
Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.