Jeffrey Gray
Tacoma,WA
Summary
Reliable, upbeat and successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
9
9
years of professional experience
Work History
Sales Associate
Bass Pro Shops
07.2025 - Current
- Processed sales transactions accurately using point-of-sale systems and handled exchanges, returns, and price checks.
- Maintained organized merchandising displays aligned with store standards and seasonal product changes.
- Replenished floor inventory and coordinated stock rotation to support product availability and presentation.
- Operated POS register for transactions, returns, and exchanges with accuracy and efficiency.
- Answered customer questions using product knowledge for outdoor, hunting, and fishing merchandise.
- Replenished inventory from stockroom and checked signage for correct pricing and promotion details.
- Built customer loyalty by providing courteous service and resolving concerns promptly.
Infantry Fire Team Leader
US Army
08.2021 - 02.2025
- Led fire team during combat patrols, maneuvering soldiers while maintaining security and mission focus.
- Trained team members on weapons handling, tactical movement, and battle drill execution.
- Conducted pre-mission inspections of equipment, weapons, and communications gear to ensure readiness.
- Supervised execution of squad-level tactics, including movement to contact and defensive positioning.
- Enforced standards for discipline, safety, and accountability during field operations.
- Managed soldier welfare, assigned duties, and maintained combat effectiveness under demanding conditions.
- Maintained current in-depth knowledge of team member strengths and weaknesses to most effectively plan battle strategy.
- Briefed leaders on readiness, equipment status, and enemy locations to enable sound decision making.
Armed Security Shift Leader
Securitas Security Services USA
09.2019 - 07.2021
- Supervised security officers during shift operations, enforcing post orders and site-specific procedures.
- Assigned posts, coordinated coverage, and maintained continuous security presence across facility areas.
- Monitored access control, visitor screening, and badge compliance to protect restricted locations.
- Responded to incidents, documented observations, and completed detailed reports for management review.
- Communicated with client contacts, dispatch, and emergency responders during routine and critical events.
- Trained new officers on reporting standards, safety protocols, and professional customer service expectations.
- Inspected patrol routes, equipment, and logs to ensure compliance with security requirements.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Trained new employees and delegated daily tasks and responsibilities.
Ride Operator
Knott's Berry Farm
10.2017 - 03.2019
- Operated amusement attractions following strict safety procedures and ride manufacturer guidelines.
- Inspected ride vehicles, restraints, and loading areas before opening each shift.
- Enforced guest height, health, and rider eligibility requirements with consistent professionalism.
- Communicated ride instructions clearly to maintain orderly boarding and unloading flow.
- Monitored attraction controls and responded quickly to operational or safety concerns.
- Supported crowd control and queue management during peak attendance periods.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
- Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.
Education
High School Diploma -
Woodrow Wilson High School
Long Beach, CA 05.2001 -
Skills
Teamwork and collaboration
Time management
Problem-solving skills
Multi-tasking strength
Goal oriented
Money handling
Verbal/written communication
POS system operation
Professional demeanor
Customer engagement
Timeline
Sales Associate
Bass Pro Shops
07.2025 - Current
Infantry Fire Team Leader
US Army
08.2021 - 02.2025
Armed Security Shift Leader
Securitas Security Services USA
09.2019 - 07.2021
Ride Operator
Knott's Berry Farm
10.2017 - 03.2019
High School Diploma -
Woodrow Wilson High School
05.2001 -