Summary
Overview
Work History
Education
Skills
Awards
Affiliations
Timeline
Generic

Jeffrey Hawkins

Kansas City,MO

Summary

Dynamic Operations Manager with extensive experience at FedEx, excelling in flight operations management and safety compliance. Proven track record in multi-million-dollar project management and effective communication, driving team performance and enhancing customer satisfaction. Adept at operational analysis and conflict resolution, ensuring seamless daily operations and regulatory adherence.

Overview

30
30
years of professional experience

Work History

Operations Manager

FedEx
Kansas City, USA
01.2012 - Current
  • Oversaw daily flight operations and ensured adherence to safety regulations.
  • Collaborated with regulatory agencies to ensure compliance with aviation standards.
  • Monitored all flight activity, including tracking arrival times, departures, and cancellations.

Manager

Home Depot
Sioux Falls, USA
01.2008 - 01.2012
  • Oversaw daily operations to ensure efficient store performance.
  • Resolved customer inquiries and complaints to maintain satisfaction standards.
  • Monitored sales trends and adjusted strategies for product placement and promotions.
  • Monitored staff performance and addressed issues.

Merchandise II Manager, District Leadership, General Manager

Sam’s Club
Sioux Falls, USA
01.1996 - 01.2008
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Created monthly reports for senior management summarizing operational performance metrics.

Education

Bachelor of Science - Business Administration Management

Columbia Southern University
Orange Beach, AL

Skills

  • Work with people around the world
  • Multi-million-dollar project management
  • Employee Management 250
  • New Location Start-Up Management
  • Sales Calls
  • P&L Statements/Budgeting
  • Flight operations management
  • Safety compliance
  • Regulatory collaboration
  • Operational analysis
  • Problem solving
  • Effective communication
  • Conflict resolution
  • Performance monitoring

Awards

  • FedEx Five Star Award, 2023
  • FedEx Central West Manager of The Year, 2017
  • Home Depot Homer Award, 2009

Affiliations

  • Member of the Kansas City International Airport (MCI) Master Plan Advisory Committee
  • Operation Warm lead for Kansas City

Timeline

Operations Manager

FedEx
01.2012 - Current

Manager

Home Depot
01.2008 - 01.2012

Merchandise II Manager, District Leadership, General Manager

Sam’s Club
01.1996 - 01.2008

Bachelor of Science - Business Administration Management

Columbia Southern University

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