Open To Work
Jeffrey Hough
IGS Energy
Haskins,Ohio
Work Preference
Desired Job Title
Home Energy ConsultantAssistant Store ManagerIndependent CourierStore ManagerGeneral Manager & Training Store Manager
Important To Me
Work-life balanceCompany CultureCareer advancementFlexible work hoursWork from home option
1
Certification
16
years of professional experience
Results-oriented Store Manager with expertise in customer service, recruitment, and staff development. Drives operational efficiency through effective inventory management and conflict resolution. Commitment to process enhancements boosts team performance and customer satisfaction. Focus on training and mentorship fosters a high-performance culture, empowering team members to excel.
Work History
Home Energy Consultant
3 Months- Conducted comprehensive home energy assessments to identify efficiency improvements.
- Conducted thorough market evaluations and analyzed energy usage patterns to determine potential savings.
- Educated homeowners on renewable energy options, such as solar and wind technologies.
- Developed tailored energy solutions for diverse client needs, enhancing customer satisfaction.
Assistant Store Manager
9 Months- Managed daily store activities, ensuring compliance with Aldi's operational standards while enhancing merchandising and safety practices.
- Monitored and refined inventory control procedures, ensuring efficient stock rotation and effective shrink reduction measures.
- Conducted thorough cash handling reconciliations and prepared deposits, achieving consistent accuracy in financial documentation.
- Executed recruitment and onboarding initiatives, aligning new hires with Aldi's operational excellence standards to support team performance.
Independent Courier
1 Year 4 Months- Executed strategic route planning and navigation using GPS and mapping tools to enhance overall delivery performance.
- Managed customer inquiries regarding order issues, ensuring prompt resolution and a positive service experience.
- Analyzed and responded to variations in delivery volumes, traffic patterns, and weather conditions to maintain consistent performance outcomes.
Store Manager
3 Months- Ensured adherence to safety regulations and company policies, fostering a safe work environment.
- Delegated tasks to staff, establishing clear priorities and goals to enhance team efficiency.
- Prepared staff work schedules and assigned team members to specific duties.
- Prepared staff schedules and assigned specific duties to optimize workflow and staffing coverage.
- Managed daily banking activities such as deposits, withdrawals, and change orders.
- Ensured compliance with safety regulations and company policies.
General Manager & Training Store Manager
9 Years 7 Months- Recruited, interviewed, and hired qualified staff for open positions in multiple store locations.
- Guided subordinate managers to improve organizational cooperation and team dynamics.
- Engaged customers using strong verbal skills to ascertain their needs and improve their shopping experience.
- Resolved customer complaints regarding sales and service.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Conducted employee evaluations to deliver constructive feedback and acknowledge top performers.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Deployed advanced checkout solutions to enhance store functionality.
- Mentored management staffs, fostering a culture of teamwork and continuous improvement.
- Established training programs focused on employee development and engagement strategies.
- Increased customer engagement through the creation of visually appealing and targeted marketing materials.
Zone Manager
4 Years 7 Months- Developed and implemented strategies to improve customer service, increase profits, and reduce costs.
- Resolved customer inquiries and complaints, enhancing overall customer satisfaction.
- Developed and implemented strategies that elevated customer service standards and supported profit growth.
- Managed customer inquiries and complaints in a professional manner.
- Monitored performance daily for direct team of 100+, identifying improvement areas and facilitating targeted development opportunities.
Education
GED
Skills
Customer satisfaction
Staff development
Merchandising strategies
Customer experience optimization
Customer service improvement
Theft prevention
Customer service management
Operational efficiency
Effective conflict resolution
Certification
Multiple forklift certifications, Food safety certifications, Ohio person in charge food safety license
Timeline
Home Energy Consultant
IGS Energy
06.2026 - CurrentRead More
Assistant Store Manager
Aldi’s
09.2025 - 06.2026Read More
Independent Courier
DoorDash
01.2025 - 05.2026Read More
Store Manager
Casey’s General Store
10.2024 - 01.2025Read More
General Manager & Training Store Manager
Five Below
03.2015 - 10.2024Read More
Zone Manager
Wal-Mart
08.2010 - 03.2015Read More
Home Schooled
GED
Read More