Jeffrey Hunkapillar
Decatur,AL.
Summary
Highly motivated Computer Science student seeking an entry level position. Extremely passionate about cutting-edge technologies with ambition to be a life-long learner. Strong in fast paced environments with necessary communications. Thoroughly enjoy coding and working with teams and hope to become an essential part of the enterprise.
Https://github.com/JeffreyHunkapillar
Overview
4
4
years of professional experience
1
1
Certification
Work History
Help Desk Associate
S4
01.2024 - Current
- Offered preventive and remedial hands-on support for company technologies, conferencing rooms and peripherals.
- Engaged service providers and vendors in logging support or service tickets.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Maintained a Security Clearance as a requirement for the position.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Performed tests of functionality, security and performance of different applications and software's.
- Streamlined help desk processes for quicker response times to support requests.
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
Server
J. Alexander's Restaurant
01.2022 - 12.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Help Desk Associate
S4
01.2021 - 12.2021
- Offered preventive and remedial hands-on support for company technologies, conferencing rooms and peripherals.
- Engaged service providers and vendors in logging support or service tickets.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Maintained a Security Clearance as a requirement for the position.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Performed tests of functionality, security and performance of different applications and software's.
- Streamlined help desk processes for quicker response times to support requests.
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
Technician
Electrowise – Technitian
03.2020 - 01.2021
- Assemble equipment and set up at customer facilities -Pack and ship out going product -Verify incoming inventory and document accordingly
- Maintained quality assurance and customer satisfaction objectives.
- Organized work to meet demanding production goals.
Education
Associate of Science -
Calhoun Community College
Skills
- Technical C/C, C#, NET, WPF, Python, JavaScript, HTML, CSS
- Personal Customer Service, Business Minded, Goal Oriented, Dedicated
- Relevant Courses
- Computer Science Ethics
- Computer Science I
- Introduction to Computer Programming in Business
- Introduction to Discrete Structure
- Projects
- YuGiOh Card Price Tracker – githubcom/JeffreyHunkapillar/YuGiOh-Price-Tracker
- Created a Windows application to lookup and plot desired cards price
- Using NET WPF and LiveCharts
- Scraped data from internet to get price history
- Parsed data using regular expressions
- Used LiveCharts API to plot data
- Help Desk Support
Certification
CompTIA Security+ (CE)
Secret Clearance
Timeline
Help Desk Associate
S4
01.2024 - Current
Server
J. Alexander's Restaurant
01.2022 - 12.2023
Help Desk Associate
S4
01.2021 - 12.2021
Technician
Electrowise – Technitian
03.2020 - 01.2021
Associate of Science -
Calhoun Community College