Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jeffrey Hunkapillar

Decatur,AL.

Summary

Highly motivated Computer Science student seeking an entry level position. Extremely passionate about cutting-edge technologies with ambition to be a life-long learner. Strong in fast paced environments with necessary communications. Thoroughly enjoy coding and working with teams and hope to become an essential part of the enterprise.

Https://github.com/JeffreyHunkapillar

Overview

4
4
years of professional experience
1
1
Certification

Work History

Help Desk Associate

S4
01.2024 - Current
  • Offered preventive and remedial hands-on support for company technologies, conferencing rooms and peripherals.
  • Engaged service providers and vendors in logging support or service tickets.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Maintained a Security Clearance as a requirement for the position.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Performed tests of functionality, security and performance of different applications and software's.
  • Streamlined help desk processes for quicker response times to support requests.
  • Improved customer satisfaction by efficiently diagnosing and resolving technical issues.

Server

J. Alexander's Restaurant
01.2022 - 12.2023
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Help Desk Associate

S4
01.2021 - 12.2021
  • Offered preventive and remedial hands-on support for company technologies, conferencing rooms and peripherals.
  • Engaged service providers and vendors in logging support or service tickets.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Maintained a Security Clearance as a requirement for the position.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Performed tests of functionality, security and performance of different applications and software's.
  • Streamlined help desk processes for quicker response times to support requests.
  • Improved customer satisfaction by efficiently diagnosing and resolving technical issues.

Technician

Electrowise – Technitian
03.2020 - 01.2021
  • Assemble equipment and set up at customer facilities -Pack and ship out going product -Verify incoming inventory and document accordingly
  • Maintained quality assurance and customer satisfaction objectives.
  • Organized work to meet demanding production goals.

Education

Associate of Science -

Calhoun Community College

Skills

  • Technical C/C, C#, NET, WPF, Python, JavaScript, HTML, CSS
  • Personal Customer Service, Business Minded, Goal Oriented, Dedicated
  • Relevant Courses
  • Computer Science Ethics
  • Computer Science I
  • Introduction to Computer Programming in Business
  • Introduction to Discrete Structure
  • Projects
  • YuGiOh Card Price Tracker – githubcom/JeffreyHunkapillar/YuGiOh-Price-Tracker
  • Created a Windows application to lookup and plot desired cards price
  • Using NET WPF and LiveCharts
  • Scraped data from internet to get price history
  • Parsed data using regular expressions
  • Used LiveCharts API to plot data
  • Help Desk Support

Certification

CompTIA Security+ (CE)

Secret Clearance

Timeline

Help Desk Associate

S4
01.2024 - Current

Server

J. Alexander's Restaurant
01.2022 - 12.2023

Help Desk Associate

S4
01.2021 - 12.2021

Technician

Electrowise – Technitian
03.2020 - 01.2021

Associate of Science -

Calhoun Community College
Jeffrey Hunkapillar