Jeffrey Jackson
Hermitage,TN
Summary
Hardworking SKIP Investigator proficient in collecting and reviewing documents, data analysis and preparing reports. Decisive and flexible professional with a 13-year background of accomplishment in the automobile repossession industry.
Overview
24
24
years of professional experience
Work History
Senior SKIP Trace Investigator
Primeritus Financial Services, LLC
Nashville, TN
03.2013 - Current
- Collected, analyzed and interpreted information, documentation and evidentiary materials associated with investigations.
- Documented findings and prepared detailed case files.
- Identified and developed best-practices to locate client's collateral or customer.
- Trained, supervised and mentored junior team members in best processes, including client/vendor relations, FDCPA/GLB compliance and industry tools (IRIS, RDN, CLEAR, TLO, Accurint).
- Managed field agent activity and reports.
SKIP Trace Investigator
Renaissance Recovery Solutions, LLC
Grand Rapids, MI
05.2009 - 02.2013
- Trained, mentored and guided junior employees in proper procedures and daily work performance.
- Interacted with clients on a daily basis to quickly alleviate issues and provide field agent updates.
- Reviewed and forwarded completed files to Marketing, Impounds, Contract Compliance and Legal departments as needed.
- Recipient of the 2011 and 2012 Employee Pacesetter of the Year Awards for most billable revenue.
Senior Dispatch Coordinator
Communications Unlimited, LLC
Muskegon, MI
02.2002 - 03.2009
- Supervised the training, scheduling and job performance reviews across all shifts for a team of 12 emergency operator/dispatchers.
- Ensured incoming and outgoing emergency calls reached the appropriate resources, including American Red Cross, Child Protective Services and Social Services
- Monitored and maintained employee compliance with agency policies, HIPAA and local, state and federal regulatory guidelines.
- Developed and implemented process enhancements to drive continuous program improvement.
Corporate Sales Associate
CompUSA, Inc
Dallas, TX
07.1997 - 12.2001
- Assisted clients in understanding their available options and helped them select the right products and service plans for their needs
- Provided positive first impressions to welcome existing, new and potential customers.
- Conducted market research to learn of current trends and to perform sales activities accordingly.
- Collaborated with colleagues to discuss market information and strategies
Education
Bachelor of Arts - Business Information Systems
Western Michigan University
Kalamazoo, MI07.1997
Skills
- Background in Training and Development
- Conflict resolution in high pressure situations
- Interrogation skills
- FDCPA/GLB-compliance savvy
Timeline
Senior SKIP Trace Investigator
Primeritus Financial Services, LLC
03.2013 - Current
SKIP Trace Investigator
Renaissance Recovery Solutions, LLC
05.2009 - 02.2013
Senior Dispatch Coordinator
Communications Unlimited, LLC
02.2002 - 03.2009
Corporate Sales Associate
CompUSA, Inc
07.1997 - 12.2001
Bachelor of Arts - Business Information Systems
Western Michigan University