Overview
Work History
Summary
Education
Skills
Work Availability
Interests
Work Preference
Languages
Timeline
Generic
JEFF GROVER

JEFF GROVER

Program/Product/Team Manager
Annapolis,Md

Overview

27
27
years of professional experience
17
17
years of post-secondary education

Work History

Product Line and Program Manager

Collins Aerospace
Annapolis, MD
10.2022 - Current
  • Company Overview: Collins Aerospace - Business Aviation Datalink/ACARS Services - Annapolis, MD
  • Manage a $33M annual Datalink/ACARS portfolio
  • Develop and lead Integrated Product Teams (IPT) for Datalink/ACARS services and product
  • Datalink/ACARS Subject Matter Expert for Business Aviation flight deck communications.
  • Identify product gaps in aircraft flight deck connectivity, develop enhancement strategies, and ensure continuity of services.
  • Gather industry intelligence from industry forums and working groups to shape strategic product roadmaps to improve future technologies.
  • Ensure regulatory compliance through collaboration with global Civil Aviation Authorities.
  • Communicate industry trends and regulatory intelligence to internal and external stakeholders.
  • Prioritize software enhancements across services competing for development resources.
  • Coordinate OEM, Engineering, and Sales/Marketing teams for product alignment strategies.
  • Lead engineering activities to meet deliverables, budgets, and customer satisfaction goals ensuring they stay on track.
  • Act as primary customer liaison for flight deck communications and maintenance of their operational data.
  • Oversee risk management, mitigation planning, and opportunity execution.
  • Maintain deep industry knowledge in aviation communications and operations.
  • Monitor trends and competitors to inform product direction and strategy.
  • Lead cross-functional teams to meet objectives and eliminate redundancies.
  • Represent Collins Aerospace as a key external consultant on flight deck communications.
  • Drive requirements for enhancements and support infrastructure.
  • Inspire teams with a clear vision, timely feedback, and support.
  • Build trust and collaboration across departments.
  • Champion continuous improvement and act decisively on opportunities.
  • Collins Aerospace - Business Aviation Datalink/ACARS Services - Annapolis, MD

Senior Product Support Manager

Collins Aerospace
Annapolis, MD
11.2014 - 10.2022
  • Company Overview: Collins Aerospace - ARINCDirect – Annapolis, MD
  • Interim team manager (Aug 2021–Jun 2022)
  • Subject Matter Expert for Datalink/ACARS development and support.
  • Supported new LuxStream rollout with on-site visits and training initiatives.
  • Troubleshot aircraft connectivity systems including Datalink/ACARS, SATCOM, and Cabin Internet daily.
  • Collaborated with engineering to enhance customer experience and service processes.
  • Built industry relationships to enrich technical documentation and cooperation.
  • Designed and delivered partner training and documentation.
  • Assisted in development and implementation of emerging technologies.
  • Led test planning and execution, including setup, data collection, and reporting.
  • Managed engineering teams on design, modification, and testing of aerospace products.
  • Investigated and resolved technical issues reported by customers.
  • Directed R&D initiatives and maintained performance documentation.
  • Provided customer service and issue resolution via phone and in-person.
  • Represented ARINCDirect at industry events (DLUF, DCIT, NBAA, AEA).
  • Engaged with customers to enhance current product offerings.
  • Proactively engaged with customers to ensure aircraft system reliability.
  • Collins Aerospace - ARINCDirect – Annapolis, MD

Avionics Supervisor/Lead Flying Crew Chief

United States Air Force
02.2004 - 01.2015
  • Led avionics maintenance for C-17/C-5/C-130/KC-135 aircraft; first USAF technician certified on all systems.
  • Created the C-17 All Systems training course and developed schematics for C-17/C-5.
  • Managed a team of 7 in daily avionics tasks; assigned and tracked work orders.
  • Designed and implemented MIL-STD-100 drawings and custom wiring harnesses.
  • Built and maintained aircraft parts testing facilities.
  • Conducted inspections, diagnostics, and test operations on avionics equipment.
  • Collected and analyzed data to guide maintenance and repairs.
  • Coordinated with engineering on testing procedures and outcomes.
  • Performed systems readiness and operational testing under simulated conditions.

Quality Assurance Officer

United States Air Force
01.2001 - 01.2005
  • Managed a team of five in the inspections of all operational aircraft.
  • Determined reliability of all aircraft prior to flight.
  • Inspected all maintenance completed for proper execution and quality on C-17 aircraft.

Readiness Officer

United States Air Force
08.2000 - 08.2005
  • Prepared training material for unit of 1000 personnel to aid in prevention and analysis.
  • Conducted field research to analyze potential risks to Air Force units.
  • Prepared exercise procedures for real world implementation.
  • Established up to date technical data for employee access to important information.
  • Conducted real world exercises to maintain absolute readiness of unit.
  • Prepared and conducted briefings to base personnel related to anti-terrorism efforts.
  • Collaborated with Office of Special Investigations to ensure reliability of local threat assessments.

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Driven to promote roundtable discussions to gather ideas from all team members and to ensure the highest morale within the team. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence for supported products and customers.

Education

Bachelor of Science - GIS

University of Maryland, College Park
College Park, MD
06.1997 - 05.2010

Associate of Science - Aerospace Technology

Community College of The Air Force
Montgomery, AL
11.1998 - 01.2003

Skills

  • Program performance analysis
  • Professional writing
  • Procurement
  • Project management
  • Stakeholder management
  • Interpersonal skills
  • Project coordination
  • Process mapping
  • Remote team management
  • Budget development
  • Stakeholder communications
  • Change management
  • Quality assurance evaluation
  • Sales and marketing
  • Performance monitoring
  • Problem-solving
  • Personnel management
  • Quality control
  • Partnership development
  • Electronic and communication systems
  • Team development
  • Strategic direction
  • Budgeting and resource management
  • Cross-functional team leadership
  • Team leadership
  • Resource management
  • Team leadership and direction
  • Detail-oriented
  • Utilization management
  • Multi-operations management
  • Policy and procedure development
  • Strategic planning
  • P&L management
  • Life cycle management
  • Contract development
  • Critical thinking
  • Data collection & research
  • Revenue growth
  • Data analysis
  • Documentation proficiency
  • Relationship building
  • Testing, repair, and troubleshooting
  • Team management
  • Adobe applications
  • Customer service
  • Vendor relationship management
  • Verbal and written communication
  • Operations management
  • Onsite customer support
  • Customer and personnel training
  • Product development
  • Decision-making

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Aviation

Cooking

Outdoors

Golf

Football

Soccer

Home Theater Enthusiast

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPaid time offPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work week

Languages

English
Native language
German
Beginner (A1)
A1

Timeline

Product Line and Program Manager

Collins Aerospace
10.2022 - Current

Senior Product Support Manager

Collins Aerospace
11.2014 - 10.2022

Avionics Supervisor/Lead Flying Crew Chief

United States Air Force
02.2004 - 01.2015

Quality Assurance Officer

United States Air Force
01.2001 - 01.2005

Readiness Officer

United States Air Force
08.2000 - 08.2005

Associate of Science - Aerospace Technology

Community College of The Air Force
11.1998 - 01.2003

Bachelor of Science - GIS

University of Maryland, College Park
06.1997 - 05.2010

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