Jeffrey Jones Jr
Brooklyn
Summary
Dedicated professional with a strong focus on emotional support and conflict resolution. Proven ability to provide safe environments for residents while ensuring accurate documentation and high-quality customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Residential Aide
Acacia
Brooklyn
12.2024 - Current
- Offered emotional support to residents during challenging times, fostering a sense of security and well-being.
- Documented resident care information accurately and timely.
- Ensured the safety of residents by monitoring their behavior, responding promptly to requests for assistance, and providing a safe environment.
- Managed conflicts between residents with a calm demeanor, promoting a harmonious living environment.
- Developed positive relationships with residents by demonstrating respect for their needs and preferences.
- Implemented emergency protocols including fire drills and evacuation plans, ensuring compliance and safety for all residents.
Call Center Representative
Charter Spectrum
Flushing
03.2021 - 11.2024
- Managed high-volume customer inquiries via phone and chat, ensuring timely and effective support.
- Handled escalated calls with professionalism and empathy, resolving complex customer issues.
- Guided customers through troubleshooting steps for service-related problems.
- Resolved technical issues related to internet and cable services effectively.
- Navigated computer systems to efficiently review information and accurately respond to caller inquiries.
Education
High School Diploma -
John Bowne High School
Flushing, NY06-2017
Skills
- Resident assessment
- Crisis intervention
- Emergency protocols
- Safety protocols
- Behavioral monitoring
- Documentation accuracy
- Client relationship management
Certification
- CPR
- Opioid Overdose Prevention
- Crisis Intervention
- Nonviolent Crisis Intervention
Timeline
Residential Aide
Acacia
12.2024 - Current
Call Center Representative
Charter Spectrum
03.2021 - 11.2024
High School Diploma -
John Bowne High School