Talibah Burnett
Levittown ,PA
Summary
Dynamic Residential Program Supervisor at Bancroft Neurohealth with expertise in crisis management and individualized support planning. Proven track record in enhancing resident engagement and satisfaction through effective communication and tailored care strategies. Skilled in staff training and compliance oversight, fostering a safe and supportive environment for all residents.
Overview
2023
2023
years of professional experience
Work History
Residential Program Supervisor
Bancroft Neurohealth
Cherry Hill, NJ
08.2018 - 07.2022
- Oversaw daily operations to guarantee adherence to program standards and regulations.
- Designed and executed personalized care plans for residents, fostering personal growth.
- Facilitated training sessions on best practices for behavioral support and crisis intervention techniques.
- Facilitated ongoing assessments of resident progress and modified programs accordingly.
Residential Coordinator
Arc Of Burlington County
Burlington, NJ
2008 - 2018
- Coordinated daily activities and schedules for residents, ensuring timely access to services.
- Supported development of individualized care plans, enhancing resident engagement and well-being.
- Assisted with training staff on best practices for resident care and safety protocols.
- Monitored compliance with regulatory requirements, maintaining a safe living environment for residents.
- Facilitated communication between families, staff, and external service providers to optimize support services.
- Implemented feedback mechanisms to improve service delivery based on resident needs and preferences.
- Organized community outreach programs to promote inclusion and awareness of residential services offered.
- Evaluated program effectiveness through regular assessments, identifying areas for improvement in resident care strategies.
- Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Maximized resident retention by providing exceptional customer service through prompt response time and personalized attention.
Education
High School Diploma -
Burlington City High School
Burlington, NJ06.1996
Skills
- Training and mentoring
- Individualized support planning
- Crisis management
- Delegation
- Behavioral intervention
- Resident assessment
- Positive working relationships
- Written and verbal communication
- Site inspections
- Client advocacy
- Regulations and compliance
- Facility management
- Resident support
- Staff performance assessments
- Effective customer communication
- Community interaction
- Payroll procedure oversight
- Medical and clinical supervision
- New staff orientation
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Client needs assessments
- Team building
- Analytical thinking
- Interviewing skills
- Conflict resolution
- Professionalism
- Crisis intervention
- Strategic planning
- Staff training
- Staff supervision
- Time management abilities
Timeline
Residential Program Supervisor
Bancroft Neurohealth
08.2018 - 07.2022
Residential Coordinator
Arc Of Burlington County
2008 - 2018
High School Diploma -
Burlington City High School