Haley Williams
Portland
Summary
With a goal of graduating and obtaining my Licensed Professional Counselor certification, I am passionate about helping others who are experiencing mental health challenges. I am a dedicated professional with strong crisis management and individualized support planning skills. Proven track record of enhancing resident care and fostering positive working relationships within interdisciplinary teams. I lead with curiosity, kindness, and empathy in all my interactions with clients and my clinical team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Residential Program Supervisor
Cascadia Health
Portland, OR
05.2025 - Current
- Collaborated with interdisciplinary teams to develop individualized care plans for residents.
- Ensured compliance with state regulations by maintaining accurate records, conducting internal audits, and participating in external reviews.
- Monitored resident progress, providing feedback to staff on behavioral and emotional needs.
- Implemented crisis intervention strategies to ensure the safety and well-being of residents.
- Supported training sessions for new staff members, enhancing team knowledge and service delivery.
- Enhanced resident care by effectively managing and overseeing staff in daily activities.
- Demonstrated commitment to continuous improvement by actively seeking out professional development opportunities and staying current on industry trends in residential care.
Swing Shift Lead
Cascadia Health
Portland, OR
01.2024 - 05.2025
- Provided direct support to residents with mental health challenges, fostering a safe and therapeutic environment.
- Implemented individualized care plans to address specific needs of residents, enhancing overall well-being.
- Monitored behavioral changes in residents, documenting observations for treatment adjustments and team reviews.
- Facilitated group therapy sessions, encouraging open communication and peer support among residents.
- Developed recreational activities that promoted social skills and engagement within the residential setting.
- Conducted crisis intervention strategies effectively, de-escalating situations and maintaining resident safety.
- Provided skill-building opportunities for residents through structured workshops focused on life management tasks such as budgeting, cooking, or selfcare.
Restaurant Server
Matador
Portland, OR
03.2022 - 01.2024
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables simultaneously, demonstrating strong time management and multitasking abilities.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
- Assisted in training new servers on menu items and restaurant procedures, fostering team cohesion.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Resolved guest concerns promptly, enhancing satisfaction and encouraging repeat business.
- Cultivated warm relationships with regular customers.
Education
Master of Arts - Mental Health Counseling
Eastern New Mexico University
Portales, NM06-2028
Bachelor of Science - Psychology
Portland State University
Portland, Oregon, OR06-2023
Skills
- Training and mentoring
- Individualized support planning
- Crisis management
- Delegation
- Behavioral intervention
- Resident assessment
- Positive working relationships
- Written and verbal communication
Certification
- QMHA
- BLS/First Aid training
- continuing education in cultural compotency
Timeline
Residential Program Supervisor
Cascadia Health
05.2025 - Current
Swing Shift Lead
Cascadia Health
01.2024 - 05.2025
Restaurant Server
Matador
03.2022 - 01.2024
Master of Arts - Mental Health Counseling
Eastern New Mexico University
Bachelor of Science - Psychology
Portland State University