Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Rice

Bolivar,MT

Summary

Committed Residential Program Supervisor with exceptional reliability and drive to contribute to positive outcomes for individuals and the entire team.

Overview

11
11
years of professional experience

Work History

Residential Program Supervisor

The Arc Of The Ozarks
10.2017 - Current
  • Increased resident satisfaction by actively addressing concerns and promptly resolving issues as they arose.
  • Fostered a supportive and compassionate living environment through regular communication with each person served and their families/guardians.
  • Developed and implemented training programs for staff.
  • Enhanced resident care by effectively managing and overseeing staff in daily activities.
  • Established and maintained a high standard of cleanliness and organization within the residential ISL's, promoting a comfortable and welcoming atmosphere for all.
  • Improved program quality by developing and implementing individualized service plans for residents.
  • Developed strong relationships with external agencies, collaborating to secure additional resources or services for residents as needed.
  • Established and maintained relationships with key stakeholders.
  • Coordinated services for each person served and managed attendance for scheduled appointments.
  • Streamlined daily operations, successfully delegating tasks to team members based on their strengths and abilities.
  • Promoted a positive work culture by providing ongoing feedback, recognition, and support to staff members.
  • Communicated regularly with guardians of each person served, answering questions and addressing concerns.
  • Supported persons served during times of transition or crisis by providing guidance, reassurance, and appropriate interventions when necessary.
  • Strengthened staff performance through comprehensive training programs and consistent coaching on best practices in residential care.
  • Provided leadership, guidance and support to staff members.
  • Maintained a safe living environment for residents through routine inspections and adherence to safety protocols.
  • Monitored progress towards individualized goals regularly, adjusting service plans as necessary to promote optimal growth for each person served.
  • Managed volunteer programs focused on providing community services for underserved populations.
  • Facilitated open communication among staff members, encouraging collaboration and teamwork.
  • Responded to injuries, accidents and allegations of abuse and misconduct by following company policies and when appropriate.
  • Coordinated community outings for residents, enriching their lives through social interaction and integration into the local area.
  • Managed budgets responsibly, monitoring expenses closely to ensure financial stability for the program while maximizing resources available for resident care.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Identified issues, analyzed information and provided solutions to problems.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Provided professional services and support in a dynamic work environment.
  • Worked effectively in fast-paced environments.
  • Organized and detail-oriented with a strong work ethic.
  • Skilled at working independently and collaboratively in a team environment.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Residential Team Manager

The Arc Of The Ozarks
02.2015 - 10.2017
  • Enhanced team productivity by implementing efficient task delegation and time management strategies.
  • Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
  • Fostered strong relationships with clients through attentive account management, timely issue resolution, and proactive status updates on project milestones.
  • Ensured compliance with company policies through diligent oversight of daily operations and staff adherence to guidelines.
  • Coordinated team collaboration to share ideas and build best practices.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Delivered regular team meetings for aligned work towards common goals.
  • Cultivated positive, productive team environments, resolving conflicts quickly.
  • Drove performance of staff by creating a positive work atmosphere.
  • Established and maintained performance, quality and service standards for professional customer care.
  • Recruited and trained high-performing team members.
  • Implemented training programs to maximise team member development and potential.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments.
  • Defined clear targets and objectives and communicated to other team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry employees.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Improved staffing by creating employee schedules and monitoring call-outs.
  • Successfully managed budgets.
  • Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.

Residential Shift Supervisor

The Arc Of The Ozarks
04.2014 - 02.2015
  • Promoted a positive, supportive atmosphere within the residential home by fostering teamwork among employees.
  • Enhanced staff performance by providing ongoing training and support to team members.
  • Increased family involved in person served lives by facilitating regular communication between families and staff.
  • Improved persons served quality of life by implementing and overseeing daily activities.
  • Collaborated with staff to develop individualized care plans that addressed the unique needs of each resident.
  • Ensured a safe living environment for persons served through consistent monitoring.
  • Maintained accurate records of person served progress, medication administration, and shift activities for efficient communication across the team.
  • Coordinated visits to healthcare providers to address persons served medical needs efficiently.
  • Facilitated smooth transitions between shifts by conducting thorough reports pertaining to each person served with incoming staff members.
  • Established team priorities, maintained schedules and monitored performance.
  • Managed daily operations, including scheduling, budgeting and volunteering opportunities
  • Served as a role model for employees by demonstrating professionalism, empathy, and respect in all interactions with persons served and colleagues.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Organized and detail-oriented with a strong work ethic.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Skilled at working independently and in a team environment.
  • Applied effective time management techniques to meet tight deadlines.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Self-motivated, with a strong sense of personal responsibility.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Direct Support Professional

The Arc Of The Ozarks
08.2013 - 04.2014
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted clients in achieving personal goals through personal plans and daily skill-building activities.
  • Maintained a safe and supportive environment with patience and understanding.
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and hygiene.
  • Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
  • Advocated for clients rights.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention.
  • Administered medication as directed by physician.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Updated data with current vitals, behaviors, and other data relevant to treatment planning.
  • Transported clients to medical, eye and dental appointments to provide support.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted with daily living activities, running errands, and household chores.
  • Supported daily hygiene needs of persons served by assisting with bathing, dressing, dental care and personal grooming.
  • Monitored persons served overall health and well-being and noted significant changes.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Completed regular check-ins and progress report for each client.

Education

High School Diploma -

Bolivar High School
Bolivar, MO
05.2000

Skills

  • Payroll procedure oversight
  • Client meetings
  • Interviewing skills
  • Compliance
  • Client support
  • Budget
  • Positive working relationships
  • Written and verbal communication
  • Data Analysis
  • Client Needs Assessments
  • Onsite facility tours
  • Individualized Support Planning
  • Site Inspections
  • Staff Performance Assessments
  • Training and mentoring
  • Staff Oversight
  • Delegation Abilities
  • Client Advocacy
  • Service planning
  • First Aid/CPR
  • Time Management
  • Analytical and Critical Thinking
  • Self-Directed
  • Supervision and leadership
  • Recordkeeping
  • Data Entry
  • Problem-Solving
  • Flexible and Adaptable
  • PPE use
  • Decision-Making
  • Calm Under Pressure
  • Troubleshooting
  • Attention to Detail
  • Relationship Building
  • Task Delegation
  • Shift Scheduling
  • Financial Management
  • Employee Scheduling
  • Schedule oversight
  • Performance Coaching
  • Professional and Courteous
  • Employee Coaching and Mentoring
  • Documentation And Reporting
  • Staff Training
  • Goal Setting
  • Performance Appraisal
  • Team Leadership
  • Teamwork and Collaboration
  • Active Listening
  • Dependable and Responsible
  • Organization and Time Management
  • Patient Care
  • Attentive to People
  • Medical chart documentation
  • Compassionate Caregiving
  • Client Support
  • Client documentation
  • Progress Documentation
  • Clear Communication
  • Client Records Management
  • Medication Management
  • Incident Reporting
  • Multitasking
  • Reliability
  • Problem-solving abilities
  • Positive Attitude
  • Adaptability and Flexibility
  • Organizational Skills
  • Performance reviewing
  • Effective Communication
  • Task Prioritization
  • Time management abilities
  • Computer Skills
  • Self Motivation
  • Negotiation and Conflict Resolution
  • Team building
  • Professionalism

Timeline

Residential Program Supervisor

The Arc Of The Ozarks
10.2017 - Current

Residential Team Manager

The Arc Of The Ozarks
02.2015 - 10.2017

Residential Shift Supervisor

The Arc Of The Ozarks
04.2014 - 02.2015

Direct Support Professional

The Arc Of The Ozarks
08.2013 - 04.2014

High School Diploma -

Bolivar High School

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Rebecca Rice