Paul Gerencser
Haddam,CT
Summary
Dedicated professional with a strong background in client assessments and crisis intervention. Known for developing effective care plans and ensuring compliance with regulations, driving consistent quality in service delivery.
Overview
21
21
years of professional experience
Work History
Residential Program Supervisor
Lifelinx
Guilford, Connecticut
01.2013 - 03.2025
- Supervised daily operations of residential programs ensuring compliance with regulations.
- Conducted regular assessments of client needs to tailor services appropriately.
- Facilitated communication between clients, families, and support teams for improved care.
- Implemented quality assurance measures to uphold service standards consistently.
- Led team meetings to discuss challenges and share best practices among staff members.
- Managed incident reports and ensured timely follow-up on client concerns or issues.
- Supported the development of life skills through role modeling, mentoring and coaching techniques.
- Reviewed incident reports prepared by staff members after any incidents involving residents occurred; investigated further if necessary.
- Coordinated staff schedules to maintain adequate coverage and service delivery.
- Developed training materials to enhance staff knowledge and program effectiveness.
- Created monthly schedules for staff based on availability and workloads.
- Conducted regular inspections of living areas to guarantee cleanliness standards are met according to agency policy.
- Assessed the needs of each resident, identified appropriate resources and ensured follow up was completed as necessary.
- Monitored daily operations to ensure that all safety regulations were followed by staff and residents.
Recovery Coach
Project Courage
Old Saybrook, Connecticut
11.2018 - 04.2020
- Facilitated recovery planning sessions with clients to establish personal goals.
- Provided emotional support and motivation during challenging recovery phases.
- Collaborated with multidisciplinary teams to coordinate client care and resources.
- Educated clients on coping strategies and relapse prevention techniques.
- Maintained accurate records of client progress and engagement in recovery activities.
- Conducted regular check-ins to monitor client well-being and offer guidance.
- Developed tailored programs addressing individual needs and recovery paths.
- Fostered a supportive community among clients through group workshops and discussions.
- Supported clients through challenging times by offering emotional guidance and unconditional acceptance.
- Collaborated with treatment team members to coordinate the best course of action for each client's unique needs.
- Facilitated educational workshops on topics such as mental health, addiction, self-care practices, and mindfulness.
- Actively listened to clients during individual sessions to provide an understanding environment for processing feelings and experiences.
- Attended weekly staff meetings to discuss current cases and collaborate on new ideas and initiatives.
- Engaged in outreach efforts within the local community to raise awareness about addiction issues and available resources.
- Created a safe space for open dialogue about difficult topics such as shame, guilt, trauma, grief.
- Assessed risk factors associated with relapse triggers and provided proactive interventions as needed.
- Provided crisis intervention services when needed to deescalate difficult situations or behaviors.
- Performed administrative tasks including scheduling appointments, completing paperwork.
Case Manager
Shoreline Center For Family Counseling
Branford, Connecticut
05.2011 - 10.2015
- Conducted intake assessments for new clients seeking family counseling services.
- Developed individualized care plans in collaboration with clients and their families.
- Coordinated referrals to community resources and support services as needed.
- Facilitated support groups to enhance client engagement and communication skills.
- Monitored client progress and adjusted care plans based on feedback and needs.
- Advocated for clients in navigating healthcare systems and accessing necessary resources.
- Documented case notes accurately to ensure compliance with agency standards.
- Collaborated with multidisciplinary teams to provide comprehensive client support services.
- Monitored client progress through regular follow-up contacts.
- Maintained accurate case records and documentation according to agency guidelines.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Developed trusting relationships with social services, health care providers and governmental agencies.
Delivery Driver
NAPA Auto Parts - Genuine Parts
Guilford, Connecticut
11.2007 - 04.2011
- Delivered auto parts efficiently to customers and retail locations.
- Managed route logistics to ensure timely deliveries and customer satisfaction.
- Loaded and unloaded delivery vehicles with care and precision.
- Maintained vehicle cleanliness and performed routine inspections for safety.
- Communicated effectively with customers regarding delivery schedules and updates.
- Collaborated with warehouse staff to verify order accuracy before dispatching.
- Utilized GPS technology for optimal route planning and navigation.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
Painter
Martinez Painting And Home Improvement
Clinton, Connecticut
03.2004 - 11.2007
- Prepared surfaces for painting by cleaning, sanding, and priming as needed.
- Applied various paint finishes using brushes, rollers, and sprayers effectively.
- Mixed paint and color matched to ensure consistency across projects.
- Collaborated with clients to understand their vision and project requirements.
- Maintained tools and equipment for optimal performance and safety compliance.
- Ensured job site cleanliness while adhering to safety regulations throughout projects.
- Assisted in training junior painters on techniques and best practices in painting.
- Conducted inspections of completed work to guarantee quality standards were met.
Education
High School Diploma -
Guilford High School
Guilford, CT06-2001
Some College (No Degree) - Social Services
Gateway Community College
New Haven, CTSkills
- Regulatory compliance
- Quality assurance
- Crisis intervention
- Client assessments
- Staff training
- Multidisciplinary collaboration
- Resource coordination
- Care planning
- Community outreach
- Progress monitoring
- Effective communication
- Problem solving
- Emotional support
- Conflict resolution
- Training and mentoring
- Behavioral intervention
- Crisis management
- Team leadership
- Care plan development
- Client assessment
- Case documentation
- Ethical judgment
- Organization and multitasking
- Clear communication
- Email and telephone etiquette
- Decision-making
- Program development
Timeline
Recovery Coach
Project Courage
11.2018 - 04.2020
Residential Program Supervisor
Lifelinx
01.2013 - 03.2025
Case Manager
Shoreline Center For Family Counseling
05.2011 - 10.2015
Delivery Driver
NAPA Auto Parts - Genuine Parts
11.2007 - 04.2011
Painter
Martinez Painting And Home Improvement
03.2004 - 11.2007
High School Diploma -
Guilford High School
Some College (No Degree) - Social Services
Gateway Community College