Dispatch Coordinator
John Smith Plumbing Heating and Air
2019 - 2023
- Coordinated daily dispatch schedules to optimize technician assignments and enhance service delivery.
- Monitored real-time job progress, ensuring timely updates and effective communication with clients and technicians.
- Worked with major lead providers for new business as well as incoming inquires
- Developed strong relationships with clients by providing consistent updates and addressing concerns promptly.
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Took care of all incoming leads including Angies List Thumbtack and google preferred.
- Kept techs windshield time to a minimum to avoid wasted travel time.
- Followed up with quote's that did not commit to handle objections and to move forward.
- Managed all calls through crm too.
