- Organized, trustworthy, dependable candidate successful at managing multiple priorities with a positive attitude. Meets team goals and is a total team player. Results-driven people-oriented professional determined to exceed company sales goals. Accomplished in increasing and managing volunteer numbers, implementing special programs, and streamlining processes.
Hi, I’m
Jeffrey Keen
Ambassador
Stephens City,Va
Summary
Overview
13
years of professional experience
6
years of post-secondary education
Work History
Spirit & Word Fellowship, Stephens City, VA
Worship Arts Pastor
2016.05 - 2023.05 (7 years)
Job overview
- Hired, mentored and supervised instructors and volunteer staff to accomplish program goals.
- Led and inspired worship team members and guided the team in following processes, guidelines, and mission.
- Oversaw budget and programming for worship arts ministry and engaged outside services economically and responsibly.
- Oversaw administration and management of all areas of the ministry.
- Performed as a versatile vocalist and instrumentalist to support inspirational worship services
Quality Inn , Stephens City, Virginia
Ambassador, Guest Services
2021.02 - 2023.02 (2 years)
Job overview
- Created an atmosphere of hospitality and professionalism, accommodating special requests when possible, quickly resolving concerns, and scheduling excursions.
- Earned positive reviews, reliably recognized for productivity, performance, and positive attitude.
- Maintained high employee satisfaction and performance with a hands-on and collaborative style
- Engaged guests in conversation to offer hospitality, aid in service recovery, and engender trust.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
Storage Sense, Stephens City, VA
General Manager
2022.08 - 2023.01 (5 months)
Job overview
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Shenandoah Valley Adult & Teen Challenge, Basye, VA
Program Manager
2010.09 - 2016.05 (5 years & 8 months)
Job overview
- Oversaw daily office operations, screened and returned calls, and scheduled and conducted detailed organizational- intake interviews.
- Managed 50+ phone calls daily within a deadline-driven environment.
- Interacted with outside agencies (i.e., probation, magistrates, Judges, etc.), and individuals to schedule and conduct interviews.
- Delivered community presentations to educate the community about programs and services offered.
- Recruited and trained new students, interns, and staff on program goals and objectives.
- Developed policies and procedures, handbooks, and guidelines.
- Provided training, mentoring, developing and delivering resources, and identifying and cultivating partnerships to support volunteers.
Education
William Patterson University Wayne, NJ
Bachelor of Science from Business Management
1994.01
University Overview
Skills
Professional Driver
Availability
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Quote
"If you really want it, you'll get it. If you don't, you won't".
Timeline
General Manager
Storage Sense
2022.08 - 2023.01 (5 months)
Ambassador, Guest Services
Quality Inn
2021.02 - 2023.02 (2 years)
Worship Arts Pastor
Spirit & Word Fellowship
2016.05 - 2023.05 (7 years)
Program Manager
Shenandoah Valley Adult & Teen Challenge
2010.09 - 2016.05 (5 years & 8 months)
William Patterson University
Bachelor of Science from Business Management
1994.01
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