Jeffrey Kelley
Winder,GA
Summary
Skilled Garage Door Technician with comprehensive experience in garage door installation, repair, and maintenance. Possess strong knowledge of mechanical and electrical systems as well as safety protocols, ensuring reliability and durability of installations. Demonstrated ability to troubleshoot complex issues swiftly and efficiently while providing top-notch customer service. Previous work showcases commitment to quality craftsmanship that exceeds client expectations.
Overview
13
13
years of professional experience
Work History
Garage Door Technician
VMT Garage Doors
Monroe, GA
12.2024 - Current
- Adjusted tension on springs to ensure proper functioning of the door.
- Programmed remotes and keypads to operate garage doors.
- Explained customer service options available for repair or replacement of a wide range of products.
- Replaced broken panels in order to restore functionality of the door.
- Performed detailed calculations in order to determine size specifications for custom-made garage doors.
- Inspected and diagnosed issues with garage door systems, including motors, springs, cables, rollers, and tracks.
- Assisted customers with selecting appropriate accessories for their garage door system based on individual needs and preferences.
- Adhered strictly to safety protocols while working at customer sites.
- Followed up with customers after completion of jobs in order to confirm satisfaction levels.
- Prepared quotes outlining costs associated with various types of repairs or replacements.
- Tested safety features such as photoelectric sensors to ensure proper operation of the system.
- Troubleshot systems to find root causes of problems and determine repair needs.
- Took accurate measurements and estimated materials and time for each job.
- Instructed building and homeowners in strategies for care and maintenance of doors.
- Analyzed schematic diagrams to determine installation methods of automated door openers.
- Ran wiring, adjusted door and calibrated to set up.
- Collected payment directly from customers and provided receipts.
- Completed daily work logs to document completion times and hours spent at each location.
- Installed new openers and doors for residential customers using a variety of tools.
- Ensured that all necessary paperwork was completed accurately prior to completion of job.
- Repaired or replaced faulty components such as torsion springs, pulleys, hinges, cables, and rollers.
Manager of Operations
Lincoln Electric Garage Door
Payson, AZ
06.2012 - 11.2024
- Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Negotiated contracts with vendors for services necessary for daily operations.
- Ensured compliance with applicable laws and regulations related to operations.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Oversaw inventory management activities including ordering supplies as needed.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Managed facility maintenance and upgrades, ensuring a safe and productive work environment.
- Developed and maintained relationships with key stakeholders, including suppliers, customers, and partners.
- Oversaw staff training and development programs, equipping employees with necessary skills and knowledge.
- Developed and implemented operational policies and procedures to enhance productivity.
- Oversaw daily operations, ensuring efficiency and effectiveness across all departments.
Head Golf Professional
The Rim Golf Club
Payson, AZ
07.2021 - 04.2022
- Ensured compliance with all rules, regulations, policies, procedures related to golf operations.
- Supervised staff responsible for cleaning clubs prior to each round as well as maintaining locker rooms and restrooms.
- Created strategies to increase revenue through membership sales, lessons, clinics, tournaments, and merchandise sales.
- Collaborated with other departments on marketing initiatives that promoted the game of golf.
- Conducted regular meetings with staff to discuss performance goals and objectives.
- Performed administrative duties such as scheduling tee times for members and guests or creating reports.
- Managed the daily operations of the pro shop including sales, customer service, and cash handling.
- Monitored play on course ensuring pace-of-play was maintained according to club standards.
- Coordinated with vendors to ensure delivery of supplies needed for tournaments or special events.
- Maintained inventory of all golf equipment, apparel, and merchandise.
- Recruited, trained, and supervised golf staff.
- Promoted junior programs throughout community schools by hosting clinics or camps.
- Provided quality customer service to members and guests in accordance with club standards.
- Organized and conducted golf tournaments for members and guests.
- Communicated clearly with coworkers using radio, phone and text to stay on top of operations needs.
Education
Some College (No Degree) - Criminal Science
Maricopa Community Colleges, Mesa Community College
Mesa, AZ08-2017
High School Diploma -
Payson Center For Success
Payson, AZ05-2013
Skills
- Garage door installation
- Spring adjustment
- Remote programming
- System troubleshooting
- Safety feature testing
- Customer service
- Effective communication
- Customer follow-up
- Project management
- Commercial door service
- Hand tool proficiency
- Electrical wiring
- Power tool operation
- Emergency repairs
- Excellent communication
- Precision measurement
- Frame installation
- Physical stamina
- Reliability
- Teamwork
Affiliations
- I love to play golf. Grew up playing the sport through high school receiving the captains award from junior year to senior year. Then contained the golf carrer all the way through my college years.
- Played college golf at Mesa Community College in Arizona in 2016-2017, winning a National Title in 2017.
Timeline
Garage Door Technician
VMT Garage Doors
12.2024 - Current
Head Golf Professional
The Rim Golf Club
07.2021 - 04.2022
Manager of Operations
Lincoln Electric Garage Door
06.2012 - 11.2024
Some College (No Degree) - Criminal Science
Maricopa Community Colleges, Mesa Community College
High School Diploma -
Payson Center For Success
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