Jeffrey Kemp
Fire Inspector II
Los Alamitos,California
Summary
Goal-oriented professional with a strong work ethic and a track record of professionalism. Proud to work and serve the community in fire prevention. Skilled in leading and motivating team members to achieve quotas in a safe and efficient manner. Proficient in managing pipelines, documenting processes, planning assignments, and delegating tasks. Possessing a positive attitude and exceptional interpersonal skills, successfully managed over 50 accounts from start to finish. Closed out over $400k in jobs and contributed to a team total of $1.5m year-to-date. Well-versed in customer service, CRM systems, appointment setting, product knowledge, effective questioning techniques, and clear quoting of product options and services. Committed to delivering quality service and building lasting relationships based on trust and hard work.
Overview
8
8
years of professional experience
Work History
Fire Sprinkler Inspector II - Foreman
Fire Safety First
04.2023 - Current
- Supervised and trained technicians conducting inspections, testing, maintenance, and repairs on fire sprinkler systems, fire alarms, and fire pumps per NFPA and AHJ requirements.
- Collaborated with clients, contractors, and vendors to schedule tasks, review test and inspection results, address concerns and deficiencies, and provide project updates.
- Prepared estimates, pricing, and written reports based on findings.
- Assistant project management duties such as organizing documents, updating CRM, managing budgets, and coordinating with team members, vendors, clients, and employees.
Mortgage Professional II
Mr. Cooper
05.2021 - 01.2023
- Responsible for qualifying customers for new home loans based on their situation with credit, income, and assets
- Negotiated terms and conditions of loans with clients
- Coordinated with underwriters, appraisers, title companies, and other third parties to ensure timely processing of mortgage applications by closing date
- Resolved customer complaints quickly, employing knowledge of loan products, lender policies, and customer service strategies
Mortgage Assistant
Mr. Cooper
07.2020 - 05.2021
- Collaborated with internal team members to improve processes and increase efficiency within department
- Delivered exceptional customer service by exceeding expectations through timely follow-up communication with customers
- Utilized CRM software to track all customer interactions and progress towards sales goals
- Crafted personalized emails to engage prospects and generate interest in products or services and made outbound calls to targeted prospects
- Consistently met or exceeded monthly quotas for generated leads and scheduled appointments
Fire Sprinkler Inspector I-II
Fire Safety First
08.2016 - 07.2020
- Conducted inspections and maintenance on existing fire sprinkler systems, fire alarms, and fire pumps.
- Properly documented existing deficiencies per NFPA 25 requirements and services performed.
- Trained new employees on proper and safe methods of fire sprinkler system inspections and testing.
- Responded to emergency service calls for repairs or malfunctions in timely manner.
- Calculated pipe sizes, lengths, and layouts for proper installation to replace worn-out pipes, fittings, and other system parts.
Education
Fire Inspector I - 1A & 1B
Red Helmet Training
Rancho Cucamonga, CA10-2024
AA Degree - Communications
Fullerton College
Fullerton, CA07.2020
High School Diploma -
Bolsa Grande High School
Garden Grove, CA06-2014
Skills
- Customer Facing Role
- Positive Attitude
- Team Management
- Project Planning
- Problem Solving
- Negotiation
- Respectful
- Customer Satisfaction
Hobbies and Interests
Served those in need in Third World Countries such as Nepal after the 2015 Earthquake and the Philippines in 2014.
Timeline
Fire Sprinkler Inspector II - Foreman
Fire Safety First
04.2023 - Current
Mortgage Professional II
Mr. Cooper
05.2021 - 01.2023
Mortgage Assistant
Mr. Cooper
07.2020 - 05.2021
Fire Sprinkler Inspector I-II
Fire Safety First
08.2016 - 07.2020
Fire Inspector I - 1A & 1B
Red Helmet Training
AA Degree - Communications
Fullerton College
High School Diploma -
Bolsa Grande High School
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