SIMIRA BURLEY
Duluth,US
Summary
I‘ve had a decade of experience in customer service, the service industry and self-employment. Desiring to pivot in to Customer Success using my transferable skills, experience and education into corporate America. With over a decade of customer facing roles in the service industry skills dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs and problem solving
Overview
15
15
years of professional experience
Work History
Hairdresser/Hairstylist
Hair By Simira Nicole
Duluth, Ga
03.2022 - Current
- Ensured customer satisfaction
- Followed up with customers by phone or email after each merchandise sale to answer any last-minute questions
- Made a decision
- Identified appropriate hair solutions within the anticipated price range by determining customer needs through careful and active listening skills
- Assisted cosmetologists by answering phones, responding to guest inquiries, and providing information about the services during downtime
- Provided excellent and professional service to ensure guest satisfaction
- Provided each customer with exceptional service by listening to their concerns and answering their questions
- Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers
- On-site training was provided by me
- Successfully led key projects that yielded financial growth
- All of the company's insurance renewals were completed by me, including property, workers' compensation, general liability, cargo, aviation, and K & R documents.
Cosmetologist
Glamorazzi Hair Salon
Lawrenceville, GA
11.2015 - 03.2022
- Did hair, for hundreds of people for several life achieving events
- Made appointments more memorable for customers by including extra services like head and neck massages
- Assisted receptionists by answering phones, scheduling appointments, and collecting payments
- Kept work areas, tools, and equipment clean and properly sanitized to reduce risk and cross-contamination
- Kept work areas, tools, and equipment clean and properly sanitized to reduce risk and cross-contamination
- Entered sales into the register to process payments
- Cleaned and sanitized the massage therapy and common areas
- Increased salon profit by 30% through upselling hair products and providing personalized care for return visitors
- Cut, washed, colored, and styled hair for clients every week
- Spoke with clients regarding health history, expectations, services and procedures for over customer satisfaction
- Shampooed, conditioned, cut, colored, and styled hair according to individualized client specifications and product recommendations, resulting in a 50% percent increase in repeat customers
- Maintained clients' treatment records and designed long-term care programs for return customers
- Looked at the customer's hair texture, root patterns, and facial features to determine the best styles
- Introduced online booking to the salon to modernize and streamline appointments and clients concerns
- Sanitized and organized the station and tools by GA State Board and Covid expectations
- Attended regular trainings and workshops to keep my cosmetology license and stay current on technique and skills
- Currently studying Google’s Project Management CertificationAdditional Information
Assistant
Da’ Ries Hair Salon
Lilburn , Ga
04.2004 - 11.2012
- Greeted guests in with friendliness and professionalism.
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
- Attended to office operations and required paperwork.
- Kept team efficient and on-task by maintaining well-stocked and organized supplies.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Managed inventory, placed orders and handled payment for office supplies.
Education
Yes - Cosmetology Education
Empire Beauty School - Lawrenceville GA
Lawrenceville, GA11.2014
Skills
- Adaptable to Changing Client Needs
- Originality and Creativity
- Problem Anticipation and Resolution
- Customer Buying Trends
- Customer Consultations
- Digital Recordkeeping
- Social Media Platforms
- Social Perceptiveness
- Networking Expertise
- Marketing Familiarity
- Business Management
- Service Promotions
- Appointment Booking
- Word Processing
- Services Marketing
- Workflow Efficiency
- Trend Tracking
- Client Requirements
- Operational Efficiency
- Phone Inquiries
- Administrative Duties
- Accounting and Billing
- Spreadsheet Tracking
- Cosmetology
- Listening
- Problem solving
- Customer Retention
- Customer Facing Role
- Empathy
- SaaS
- Google Project Management Foundation
Timeline
Hairdresser/Hairstylist
Hair By Simira Nicole
03.2022 - Current
Cosmetologist
Glamorazzi Hair Salon
11.2015 - 03.2022
Assistant
Da’ Ries Hair Salon
04.2004 - 11.2012
Yes - Cosmetology Education
Empire Beauty School - Lawrenceville GA