Liam Bohlmann
Duluth,MN
Summary
- Dependable Bartender and Server successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
- State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
Overview
7
7
years of professional experience
Work History
Bartender and Server
Grandma's Saloon & Grill
05.2019 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
CNA
Keystone Bluffs Assisted Living
03.2021 - 05.2021
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with residents.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Home Health Aide
Ecumen Lakeshore
09.2017 - 05.2019
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Developed rapport to create safe and trusting environment for care.
- Assisted disabled clients to support independence and well-being.
Retail Sales Associate
Duluth Trading
03.2017 - 09.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Answered questions about store policies and addressed customer concerns.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Education
Associate Degree in Nursing - Nursing
Fond Du Lac Tribal And Community College
Cloquet, MN12.2023
High School Diploma -
Duluth East High School
Duluth, MN06.2017
Skills
- Quality Control
- Service Prioritization
- Cool Under Pressure
- Courteous Phone Demeanor
- Operational Efficiency and Safety
- Guest Satisfaction
- Customer Service and Rapport
- Adaptable and Flexible
- Conflict and Complaint Resolution
- Quality Assurance Controls
- Complex Problem-Solving
- Compassionate Client Care
- First Aid and Safety
Timeline
CNA
Keystone Bluffs Assisted Living
03.2021 - 05.2021
Bartender and Server
Grandma's Saloon & Grill
05.2019 - Current
Home Health Aide
Ecumen Lakeshore
09.2017 - 05.2019
Retail Sales Associate
Duluth Trading
03.2017 - 09.2017
Associate Degree in Nursing - Nursing
Fond Du Lac Tribal And Community College
High School Diploma -
Duluth East High School
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