Hi, I’m
Ambrozia Martinez
Reno,NV
Summary
Dedicated server with exceptional customer service skills, proficient in guest engagement and cash handling. Committed to creating personalized experiences and maintaining high service standards.
Dynamic bartender with over four years of experience in high-volume environments. Known for strong multitasking abilities and effective team collaboration, ensuring timely service and guest satisfaction. Eager to enhance customer experiences through attentive service and relationship-building.
Reliable and skilled lead server with a proven track record in training staff and optimizing service operations. Expertise in cash handling and maintaining cleanliness standards, ready to contribute to a thriving hospitality team.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
8
years of professional experience
Work History
Anna’s Taqueria Reno, NV
Server/Cocktail Server/Bartender
05.2026 - Current
Job overview
- Provided exceptional customer service, ensuring a positive dining experience for all patrons.
- Managed multiple tables efficiently during peak hours, maintaining high service standards.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Trained new servers on menu offerings, service protocols, and customer engagement techniques.
- Monitored dining area for cleanliness and organization, contributing to a welcoming environment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Peppermill CasinoReno, NV
Cocktail Server/ Assisting Bartender
01.2023 - 04.2026
Job overview
- Delivered exceptional customer service in high-volume casino environment.
- Managed beverage orders efficiently, ensuring timely delivery to guests.
- Collaborated with kitchen and bar staff to maintain seamless service flow.
- Trained new employees on menu offerings and service protocols.
- Resolved guest inquiries and complaints, enhancing overall satisfaction.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
Texas RoadhouseReno, NV
Lead Server/Bartender/Host
01.2018 - 11.2022
Job overview
- Trained and mentored new staff on menu items and service standards.
- Collaborated with kitchen and management teams to ensure timely food delivery.
- Oversaw table assignments to optimize workflow and enhance guest experience.
- Implemented process improvements that increased efficiency in service operations.
- Resolved customer complaints swiftly, ensuring satisfaction and repeat business.
- Monitored dining area for cleanliness and adherence to health regulations.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Memory retention
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Sales expertise
- Sales techniques
- Order accuracy
- Supply restocking
- Quality control
- Food safety practices
- Performance improvement
- Table bussing
- Suggestive selling
- Guest relations management
- Beverage preparation
- Inventory management
- Tableside etiquette
- Guest seating
- Table setting knowledge
- Menu presentation
- Food and beverage pairings
- Team member support
- Warm and friendly
- Reliability
- Multitasking Abilities
- Excellent communication
Timeline
Server/Cocktail Server/Bartender
Anna’s Taqueria
05.2026 - Current
Cocktail Server/ Assisting Bartender
Peppermill Casino
01.2023 - 04.2026
Lead Server/Bartender/Host
Texas Roadhouse
01.2018 - 11.2022