Jeffrey Kramer
Lexington,South Carolina
Summary
Customer-oriented Store Manager offering over 40 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
18
18
years of professional experience
1
1
Certificate
Work History
Store Manager
Walgreen's Pharmacy
Bamberg, SC
03.2018 - 09.2023
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Store Manager
Rite-Aid Pharmacy
Columbia, SC
03.2006 - 03.2018
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Established store tactics and strategies to achieve operational performance and sales goals.
Education
Associate of Business Administration -
University of South Carolina - Columbia
Columbia, SC05.1985
Skills
- Customer Service
- Friendly and Positive
- Team Building and Leadership
- Culture Development
- Multitasking and Organization
- Operations Management
- Verbal and Written Communication
- Retail Merchandise Quality Standards
- Store Opening and Closing Procedures
- Staff Training and Development
Timeline
Store Manager
Walgreen's Pharmacy
03.2018 - 09.2023
Store Manager
Rite-Aid Pharmacy
03.2006 - 03.2018
Associate of Business Administration -
University of South Carolina - Columbia
Accomplishments
- Exceeded sales goals by average of 12.85% in 2023.
- Consistently maintained high customer satisfaction ratings. NPS (Overall) 95.0% in 2023.
Certification
- Licensed PHARMACY TECHNICIAN - 2023-2024