Jeffrey Krische
Lynn,Massachusetts
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Whole Food Market
Swampscott, Massachusetts
11.2021 - 06.2023
- Greeted customers and identified their needs.
- Consulted with customers regarding needs and addressed concerns.
- Performed additional duties as assigned by management team.
Customer Service Associate
Target
Saugus, MA
09.2019 - 10.2021
- Answered phone calls from customers promptly and courteously.
- Resolved customer inquiries in a timely manner.
- Handled cash register operations accurately during peak times.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
Education
Associate of Arts - Finance
North Shore Community College
Danvers, MA12-2024
Skills
- Customer Support
- Customer Complaint Resolution
- Customer Service
- De-Escalation Techniques
- Professionalism
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- Courses completed in business law, financial accounting, and statistics
- Deans list recipient
Timeline
Customer Service Associate
Whole Food Market
11.2021 - 06.2023
Customer Service Associate
Target
09.2019 - 10.2021
Associate of Arts - Finance
North Shore Community College