Jeffrey Krzywicki
Hanover Park,IL
Summary
15 plus years of experience in the logistics sector, gaining valuable transferable skills in leadership, conflict resolution and communication. Strong track record of quickly learning and adapting in complex situations. Eager to leverage a diverse range of talents in a new and engaging professional setting.
Overview
20
20
years of professional experience
Work History
Business Supervisor
United Parcel Service, UPS
Addison, Illinois
08.2021 - Current
- Supervised daily operations and ensured workflow efficiency in package delivery.
- Achieved 98% efficiency in addressing customer concerns for 2025 by engaging team of representatives.
- Monitored staff performance to ensure compliance with company policies and procedures.
- Resolved customer complaints promptly and professionally using conflict resolution skills.
- Addressed employee issues in a timely manner while maintaining a professional attitude at all times.
- Mentored junior staff members regarding work-related matters or personal issues.
On-Road Supervisor
United Parcel Service, UPS
Palatine, Illinois
02.2017 - 08.2021
- Supervised daily operations of delivery routes and driver performance.
- Implemented plans to increase our premium service products efficiency by collaborating with internal and external customers.
- Coordinated schedules and assignments for delivery personnel.
- Trained new drivers on operational procedures and best practices.
- Reviewed accident reports and implemented changes to reduce risk of future incidents.
- Conducted safety training sessions for personnel; maintained 100% compliance with OSHA regulations.
Preload Supervisor
United Parcel Service, UPS
Addison, Illinois
06.2011 - 02.2017
- Supervised daily operations in package handling and sorting processes.
- Outperformed productivity goals multiple years through refining staffing plans and reducing identified deficiencies.
- Trained team members on safety procedures and operational best practices.
- Coordinated workflow to ensure timely package loading and delivery.
- Supervised daily staffing requirements to ensure adequate coverage of workloads.
- Evaluated employee performance through observation, feedback sessions, and periodic reviews.
Supervisor
United Parcel Service, UPS
Addison, IL
02.2006 - 06.2011
- Directed and supervised team of 15 employees in daily operations.
- Trained new employees on safety protocols and operational procedures.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Education
Bachelor of Science - Business
National Louis University
08.2009
Skills
- Workflow optimization
- Resource allocation
- Customer service
- Conflict resolution
- Safety compliance
- Efficient
- Team leadership
- Risk analysis
References
References available upon request.
Timeline
Business Supervisor
United Parcel Service, UPS
08.2021 - Current
On-Road Supervisor
United Parcel Service, UPS
02.2017 - 08.2021
Preload Supervisor
United Parcel Service, UPS
06.2011 - 02.2017
Supervisor
United Parcel Service, UPS
02.2006 - 06.2011
Bachelor of Science - Business
National Louis University