Jeffrey Ladner
Senior Team Leader Knowledge Strategies
Detroit,MI
Summary
Versatile and accomplished project leader with 18+ years of experience at Rocket Mortgage. Pioneered and delivered innovative solutions that transformed mortgage product selection and information access, achieving remarkable adoption and usage rates. Empowered and developed future-ready AI workforce, inspiring team members in generative AI and large language models. Seeking to leverage expertise in understanding leader sensitivities, navigating challenges, and building trusting relationships to drive strategic initiatives and results for executive-level leaders.
Overview
21
21
years of professional experience
Work History
Senior Team Leader Knowledge Strategies
Rocket Mortgage
Detroit, MI
10.2020 - Current
- Led and executed AI growth plan, inspiring Answer team members in generative AI and large language models, positioning us for future success and growth.
- Pioneered Product Compare, user-friendly and intuitive tool that transformed mortgage product selection for bankers and partners, 300% adoption rate and 94.6 SUS (System Usability Scale).
Team Leader Knowledge Strategies
Rocket Mortgage
Detroit, MI
10.2020 - 07.2023
- Identified gap and addressed it with innovation, conceptualizing and implementing Banker Toolbox, revolutionizing information access for bankers, 82% quarterly usage rate and 90% return rate.
- Spearheaded Suspense/Banker Clarification Tool, facilitating seamless collaboration across The Answer, Compliance, CE Ops, Mortgage Banking, and SOS senior leaders, ensuring clarity, user-friendliness, and strict adherence to regulatory compliance.
Solution Manager
Rocket Mortgage
Detroit, MI
05.2019 - 09.2020
- Recognized user frustration with navigating loan suspensions and clarifications in Compass, and pioneered comprehensive UI redesign. Transformed user experience by separating action paths from policy paths and restructuring site tree hierarchy. Powered streamlined workflows, reduced errors by 10%, and enhanced user satisfaction.
Mortgage Underwriter
Rocket Mortgage
Detroit, MI
06.2014 - 04.2019
- Resolved challenging FHA credit reject loans, applying exceptional analytical skills to identify root causes of rejection and develop solutions. Secured loan approvals per day for complex cases, exceeding expectations and contributing to increased revenue generation. Built trusting relationships with clients and partners, ensuring satisfaction and loyalty.
Mortgage Banker
Rocket Mortgage
Detroit, MI
08.2003 - 06.2014
- Leveraged prior finance experience to quickly master diverse product portfolio, powering homeownership journeys with efficient client qualification and personalized strategies for achieving homeownership dreams. This dedication resulted in rapid recognition as top producer, enrolling 50+ clients in one month demonstrating commitment to helping everyone home.
Education
Bachelor of Arts in Business Administration - Accounting
Eastern Michigan University
Ypsilanti, MI 08.1994 - 06.2002
Skills
Project Management: Proven experience managing complex, high-level projects from inception to completion, using multiple methodologies
Business Analysis: Skilled in identifying inefficiencies, analyzing data, and recommending solutions to optimize business processes
Communication Management: Adept at crafting clear, concise, and compelling written and verbal communication for diverse audiences
Relationship Management: Demonstrated ability to build trust and rapport with senior leaders, team members, and stakeholders at all levels
Confidentiality & Discretion: Proven record of maintaining confidentiality and discretion with sensitive information
Strategic Thinking: Ability to analyze problems from multiple perspectives, identify opportunities and risks, and develop solutions aligned with business goals
Decision-Making: Skilled in making sound decisions under pressure and in demanding environments
Cultural Awareness: Ability to understand and adapt to diverse work environments and cultural nuances
2022 Rock Honors: People's Choice
Timeline
Team Leader Knowledge Strategies
Rocket Mortgage
10.2020 - 07.2023
Senior Team Leader Knowledge Strategies
Rocket Mortgage
10.2020 - Current
Solution Manager
Rocket Mortgage
05.2019 - 09.2020
Mortgage Underwriter
Rocket Mortgage
06.2014 - 04.2019
Mortgage Banker
Rocket Mortgage
08.2003 - 06.2014
Bachelor of Arts in Business Administration - Accounting
Eastern Michigan University
08.1994 - 06.2002