Jeffrey Lancaster
Clinton Township,MI
Summary
With a proven track record of thriving in the jewelry industry for over three years, I possess a distinctive blend of skills in customer service, cultural sensitivity, and technological proficiency. My ability to understand and respect diverse cultural preferences ensures personalized interactions, complemented by a strong foundation in inventory management and operations. Proficient in utilizing advanced technologies such as POS systems, I bring a tech-savvy approach essential for Rare Carat's AI-driven marketplace. My dedication to customer satisfaction aligns seamlessly with Rare Carat's emphasis on transparency and exceptional service. Additionally, having successfully conducted online jewelry sales and being adept at working from home, I am well-prepared to contribute to Rare Carat's ongoing growth and success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Client Acquisition and Management
Accurate Floorcare LLC
02.2021 - Current
- Identify potential clients and business opportunities within the floor care industry.
- Conduct market research to stay informed about industry trends and competitive landscapes.
- Collaborate with business owners to understand their specific flooring needs and challenges.
- Utilize effective negotiation strategies to secure contracts and partnerships with clients.
- Build and maintain long-term relationships with clients, serving as a reliable point of contact.
Personal Jeweler
Blue Nile
10.2021 - 08.2023
- Successfully navigated a hybrid role encompassing traditional in-person retail and online sales via phone calls, Zoom calls, and email
- Operated in a non-commission-based environment, fostering low-pressure, highly informational, relationship-based consultations.
- Learned the deeply personal nature of the engagement ring selection process and emphasized the importance of getting it right the first time.
- Managed internal POS systems and communication tools efficiently, ensuring seamless coordination between sales and support functions.
- Consistently achieved high 5-figure monthly sales goals, with multiple 6-figure months in gross sales.
- Established genuine connections with local celebrities, including professional athletes and business owners.
- Specialized in the sale of bridal jewelry, handling everything from loose diamonds to full bridal sets, including engagement rings, bands, and accessory jewelry.
- Consistently achieved high 5-figure monthly sales goals, with multiple 6-figure months in gross sales.
Personal Jeweler
Jared Galleria Of Jewelry
11.2020 - 02.2021
- Gained a solid introduction to professional jewelry sales at a renowned jewelry retailer.
- Demonstrated strong customer service skills and product knowledge to assist customers in making informed purchasing decisions.
- Developed an understanding of different jewelry styles, materials, and customer preferences.
- Efficiently managed increased foot traffic and sales volumes during peak holiday seasons.
- Worked with Master jewelers to provide quick and accurate timelines to customers for their repairs and customizations
Disclosure Specialist
United Wholesale Mortgage
02.2020 - 09.2020
- Increased customer satisfaction by providing prompt responses to inquiries related to disclosure requirements and processes.
- Acquired experience in a remote work environment, demonstrating the ability to stay focused and goal-oriented while working from home.
- Developed strong organizational and multitasking skills in a fast-paced and dynamic work setting.
- Successfully managed operations-related tasks and collaborated with team members to achieve organizational objectives.
Education
Accredited Jewelry Professional - Gemology
Gemological Institute of America
Online04.2024
High School Diploma -
Chippewa Valley High School
Clinton Township, MI06.2018
Skills
- Ability to multitask in a fast-paced environment
- Excellent oral and written communication skills
- Proven ability to provide feedback for process improvement
- Tech-savvy with the ability to learn and use multiple systems concurrently
- Conflict Resolution
- Adaptable to change and comfortable working in a remote environment
- Ability to analyze sales data, customer preferences, and market trends
- Calm Under Pressure
Accomplishments
- Consistently hit monthly sales goals, often exceeding them.
- Cultivated numerous relationships with clients that are still strong today, including professional athletes, business owners and artists.
Certification
Colored Stone essentials via th GIA
Timeline
Personal Jeweler
Blue Nile
10.2021 - 08.2023
Client Acquisition and Management
Accurate Floorcare LLC
02.2021 - Current
Personal Jeweler
Jared Galleria Of Jewelry
11.2020 - 02.2021
Disclosure Specialist
United Wholesale Mortgage
02.2020 - 09.2020
Accredited Jewelry Professional - Gemology
Gemological Institute of America
High School Diploma -
Chippewa Valley High School
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