Jeffrey Latham

• Operated delivery vehicles to ensure timely and efficient package distribution across designated routes.
• Adhered to safety protocols and regulations, minimizing risk during transportation of goods.
• Maintained accurate delivery logs and documentation for accountability and tracking purposes.
• Coordinated with dispatch teams to optimize route planning and enhance delivery efficiency.
• Assisted in training new drivers on operational procedures and customer service standards.
• Maintained upbeat, positive attitude in busy, customer-focused environment.

• Entered numerical data into databases with speed and accuracy using 10-key pad.
• Scanned documents and saved in database to keep records of essential organizational information.
• Added documents to file records and created new records to support filing needs.
• Corrected data entry errors to prevent later issues such as duplication or data degradation.

• Offered advice and assistance to customers, paying attention to special needs or wants.
• Updated account information to maintain customer records.
• Resolved Account issues over phone/Email with 45-50 customers daily.
• Added documents to file records and created new records to support filing needs.
• Identified issues, analyzed information and provided solutions to problems.

• Performed record keeping by logging client information within secure contact-tracing software.
• Notified and interviewed individuals to ascertain novel coronavirus exposure level.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
• Carried out day-day-day duties accurately and efficiently.

• Used hand-held scanners and physical logs to accurately track item movements.
• Followed verbal and written instructions to properly move and ship products.

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• Work From Home Position
• Scanned documents and saved in database to keep records of essential organizational information.
• Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
• Entered numerical data into databases with speed and accuracy using 10-key pad.
• Developed relationships with customers and used product and process knowledge to provide unrivaled customer experiences.
• Resolved customer inquiries and complaints from multiple channels with moderate supervision.

• Work from home
• Offered friendly and efficient service to all customers, handled challenging situations with ease.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Demonstrated items to customers and created customer awareness, interest and sales.
• Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
• Provided information about available products and services to clients, resulting in increased business opportunities.

• Reviewed completed work for compliance with regulations.
• Monitored database updates and verified for correctness.
• Identified data entry errors and reported to necessary departments.