Jeffrey Losey
Durham
Summary
Results-driven Network Engineer with 10+ years of expertise deploying and maintaining Cisco routers and LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Tier 3 Network Engineer
Akkodis @ Cisco Systems
02.2022 - Current
- Configured ISR1100, 881, and 891FW series routers to optimize hardware VPN solutions for clients, significantly enhancing network security and overall performance
- Deployed new customer sites using ISR1100 routers, Meraki access points, and surveillance cameras, ensuring robust and secure network infrastructure with minimal downtime
- Upgraded IOS images for our Load Balancer Infrastructure, including 1002-HX routers, load balancers, and WLCs, ensuring enhanced performance, security, and stability across the network
- Expertly troubleshooted Meraki Security Appliances and Access Points (APs), resolving issues promptly to maintain optimal network security and performance
- Upgraded Citrix Load Balancer software, enhancing system reliability, performance, and user experience for improved operational efficiency
- Diagnosed and resolved customer-facing hardware and software VPN issues, ensuring seamless connectivity and minimizing downtime for optimal client satisfaction.
Level 2 CVO Router Support Analyst
Cameo Global @ Cisco Systems
12.2013 - 02.2022
- Troubleshoot and resolve issues on Cisco Home Office (CVO) routers for internal Cisco employees and contractors
- Issues include latency, configuration, wireless and networking problems with Cisco managed CVOs as well as home network setup
- Assist with setup and configuration of new routers for new and existing Cisco employees and contractors
- Identify and fix expiring certificate issues on router and alerting Level 3 to large potential issues with soon-to-be outdated certs not renewing
- Identify issues with hardware
- Work as part of a team, but in my own in office and remotely
- Identify, research, and resolve technical problems
- Document, track and monitor problems with Remedy Incident Manager and ServiceNow
- Collaborate creation of soft skill and new technology training material
- Provide support on non-role related technical issues when time allows or is vital to case
- Facilitate incident escalation requests in a timely manner for critical network outages
- Inform and enforce Cisco Information Security policies and procedures
- Ensure courteous client experience for phone, instant message and email support
- Sustain high first call incident resolutions
- Dispatch daily case load to other team members.
Tier 2 Desktop Support Analyst
Cameo Global @ Cisco Systems
02.2012 - 11.2013
- Troubleshoot and resolve Tier 2 level cases regarding all Windows desktop issues including, virus, VPN, backup, MS Office, Java and browser issues for internal Cisco employees and contractors using Cisco assets
- Troubleshoot hardware issues for Windows Cisco assets
- Configured Windows OS on new and existing Cisco assets
- Ensure courteous client experience for phone, instant message and email support
- Consistently one of the top agents in number of cases resolved and customer satisfaction survey scores.
Security Engineer Level 1
Perimeter eSecurity
04.2011 - 01.2012
- Work Level 1 tickets troubleshooting for solutions until resolution and answer all relevant questions relating to firewalls including networking, VPN and configuration on Fortinet Firewalls managed remotely
- Configure new firewalls as needed to be sent out to clients
- Upgrade firmware, IPS Engine and device configuration as needed.
Tier 1 TelePresence Contact Center Agent
TEK Systems At Cisco (Contract)
01.2011 - 03.2011
- Worked Tier 1 level alarm tickets as they came in, troubleshooting for solutions until resolution with an expected goal of meeting SLA numbers on each ticket
- Experience with Cisco CUCM, and IP Phones in troubleshooting process
- Supported Cisco TelePresence video conferencing platform and involved knowledge of Cisco networking principles.
Sales Representative & Project Manager
Alphagraphics
06.2006 - 01.2011
- Built relationships with established and new clients through cold calling, personal visits and follow up
- Managed projects from start to finish, assisting with key decisions through the process and keeping client up to date on job status
- Responsible for estimating, order processing, project management, billing and follow up.
Reorder Project Manager
ASI / Modulex
11.2004 - 12.2005
- Assisted existing clients with signage reorders and ongoing support until project completion
- Built and designed simple artwork on MAC based company, using Freehand and Illustrator
- Interacted with clients, salespeople, graphics, production & installation as needed.
Health & Welfare Specialist
Fidelity Investments Assignments
12.2003 - 06.2004
- Fielded calls from IBM employees inquiring about their benefits in call center environment
- Customer relationship building skills used to provide best outcome to clients
- Fielded an average of 8 - 10 calls per hour
- Stayed within 90% adherence to call status and schedule throughout assignment.
Production Coordinator / Shift Manager
Final Film Inc.
01.1996 - 04.2003
- Managed all customer service in the area of production and billing for high profile accounts including Paramount Pictures, Sony International Creative Services and ABC Television
- Project managed jobs from start to finish including estimating, billing and shipping, while keeping clients up to date on status of each project in extreme deadline environment
- As a Production Shift Manager, managed production workflow for 10 employees
- Troubleshoot issues on company's website and FTP site
- Digital file transfers to national agencies, newspapers and publications.
Education
Communications Arts & Sciences -
University of Southern California
CCNA In Progress -
MyComputerCareer.com
08.2024
Skills
- Network configuration
- LAN switching technologies
- Layer-2/3 protocols
- IP Addressing and Subnetting
- Network Troubleshooting Abilities
- Network device monitoring
- Strong troubleshooting skills
- Cisco equipment familiarity
Certification
- A+
- MCTS
- NCDST
- MCP
- MCS
- CCENT
Timeline
Tier 3 Network Engineer
Akkodis @ Cisco Systems
02.2022 - Current
Level 2 CVO Router Support Analyst
Cameo Global @ Cisco Systems
12.2013 - 02.2022
Tier 2 Desktop Support Analyst
Cameo Global @ Cisco Systems
02.2012 - 11.2013
Security Engineer Level 1
Perimeter eSecurity
04.2011 - 01.2012
Tier 1 TelePresence Contact Center Agent
TEK Systems At Cisco (Contract)
01.2011 - 03.2011
Sales Representative & Project Manager
Alphagraphics
06.2006 - 01.2011
Reorder Project Manager
ASI / Modulex
11.2004 - 12.2005
Health & Welfare Specialist
Fidelity Investments Assignments
12.2003 - 06.2004
Production Coordinator / Shift Manager
Final Film Inc.
01.1996 - 04.2003
Communications Arts & Sciences -
University of Southern California
CCNA In Progress -
MyComputerCareer.com
- A+
- MCTS
- NCDST
- MCP
- MCS
- CCENT
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