Joan Hamilton
Gaithersburg,MD
Summary
Senior Network Engineer (SME)-Over 10 years’ experience in the Federal Sector
Experienced with network configuration, security management, and performance optimization. Utilizes advanced troubleshooting techniques to resolve complex network issues efficiently. Strong understanding of network protocols and infrastructure management, ensuring robust and secure network operations.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Dynamic individual with hands-on experience in Information Technology and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
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Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Tier 3 Network Engineer
Planned Systems International (VA)
05.2024 - Current
- As a member of Tier 3 Office 365 support Engineer/Administrator team working totally remote I’m responsible for providing advanced technical support administration, and optimization of the Office 365 environment. With Elevated rights to Active Directory, Exchange Local and Cloud, Microsoft Identity Management, Microsoft Azure, Information Central Analytics and metrics platform (ICAMP), Remote Control, PowerShell and Remote Access Portal.
- I am responsible for providing Tier 3 support to VA clients on Windows 10, Windows 11 platform.
- Work, and Resolve O365 apps Cloud, and Local issues
- It is my responsibility to troubleshoot, and resolve all VPN connection issues, PKI issues, Office 365 issues, network access issues
- I am responsible for resolving all Office 365 client issues with Teams, Outlook, OneDrive, access to network shared folders, and shared mailboxes. Create, and run various PowerShell scripts.
- Mail Trace using Exchange Management Console Tool
- I close an average of 35-40 tickets a week.
- Work closely with Tier 4 to resolve users’ issues.
- Grant client’s access to Shared Mailboxes.
- Rotating on-call team member for a week at a time.
- Transferring, and Moving users accounts across the VA network
- Move, assign tickets in the Services Now ticket system.
- Responsible for answering, working, and resolving various Tier 3 OAS tickets.
- Train newly hired employees
- Monitor, and send Power BI reports
- Meeting SLA metrics
- Create Weekly SNOW Report client
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
Office 365 Systems Administrator
Sprezzatura, Veterans Affair (VA)
12.2021 - 05.2024
- As a member of the Office Information Technology Office Administrator Systems with Elevated rights to Active Directory, Exchange On Perm, and Cloud, Microsoft Identity Management, Microsoft Azure, Information Central Analytics and metrics platform (ICAMP), Big Fix Remote Control, PowerShell and Remote Access Portal.
- I am responsible for providing Tier 2 support to VA clients on Windows 10 platform.
- It is my responsibility to troubleshoot, and resolve all VPN connection issues, PKI issues, Office 365 issues, network access issues
- I am responsible for resolving all Office 365 client issues with Teams, Outlook, OneDrive, access to network shared folders, and shared mailboxes. Create various PowerShell scripts to discovery data from AD objects, and
- Grant clients’ access to Network shared folder, created Distribution and security groups.
- I close an average of 35-40 tickets a week.
- Onboarding, and Offboarding accounts in Active Directory, and Microsoft Identity Manager.
- Rotating on-call team member for a week at a time.
- Transferring, and Moving accounts across the VA network
- Move, assign tickets in the Services Now ticket system.
- Responsible for answering, working, and resolving various OAS tickets.
- Account management responsibilities for Active Directory users, computers, groups and service accounts.
- Train newly hired employees
- Meeting SLA metrics
Server Engineer
SpecPro, Walter Reed Navy Medical Center (WRNMC)
06.2015 - 07.2019
- As a member of the Information Technology Data Center with Elevated rights I was responsible for creating, testing, and deploying software packages for Windows 7 & Windows 10 Operating Systems using SCCM 2007, and SCCM 2012 to over 7,000 hosts.
- It is my responsibility to researched, and resolved all ACAS Category 1 findings on all production’s workstations.
- Create various PowerShell scripts to discovery data from AD objects, and SCCM objects.
- Use PDQ Deploy for deploying applications, and Microsoft patches
- Research, recommend, and implement best practice for reported Cyber Vulnerabilities.
- Rotating on-call team member for a week at a time.
- Ensuring Active Directory DNS,DHCP,and IPAM to ensure objects are available, and communicating with SCCM 2007, & SCCM 2012.
- Use PDQ Deploy & Netsoft Network scan as a method to researched and resolved issues.
- Create SCCM collections, queries, and reports.
- Responsible for answering, working, and resolving various incoming calls’ into the Data Center.
- Account management responsibilities for Active Directory users, computers, groups and service account.
- Create, work, assign, and resolve Lan Desk request, and incident tickets.
- Create SCCM 2007 Service Operation Procedures’.
Senior SCCM Systems Engineer
UsMax, United State Coast Guard (USCG)
08.2014 - 06.2015
- As a Level 4 Engineer I was responsible for creating, testing, and deploying software packages for Windows Vista, XP&7 Operating Systems using SCCM 2007 to over 50,000 hosts.
- Packaging third party software, and updates with WISE Admin Studio.
- Setup workstations and servers in Hyper-v environment for testing.
- Maintain Request for change documents, and deliverables in Share Point 2007.
- Ensuring Active Directory objects are available, and communicating with SCCM 2007.
- Create, and upload Engineer Change Request documents in Share Point for extern l & internal users.
- Research, recommend, and implement best practice for reported Cyber Vulnerabilities affecting all Coast Guard Operating systems
Education
No Degree - Computer And Information Systems
Strayer University
Rockville, MD01.2027
Skills
- Software:
- Microsoft 2003, 2008,& 2012 Active Directory/Server Manager servers, Microsoft Exchange Local &Cloud, Microsoft Windows XP, and 7&8 Professional, Windows 10 : Microsoft SCCM 2007 & 2012, Microsoft Office97, 2000, 2003, 2010,and 2013: Office 365:Google apps: PDQ deploy: McAfee Enterprise: GOOD: Remedy: Lan Desk: Oracle: VPN: Remedy Service Console: LAN Workplace Pro: Desktop Authority: Password Policy Enforcer: Enterprise Vault Symantec version 90:Google Cloud apps: Active Directory Migration Tools: Exchange Management console, Microsoft PowerShell: SharePoint: Ouest software: WMI: Virtual vSphere client 550&600:VMware Center server: Soft perfect network scanner:Trace32:ActiveRoles server: Remote Server Administration Tools, :Monitor tools Splunk,&Sysmon: Activclient:Enterprise McAfee, Infoblox, Office365,Services NOW (SNOW),Information Central Analytics and Metrics Platform (ICMP),Microsoft Identity Manager (MIM),BigFix, and Citrix
- Hardware:
- BYOD;Dell Rack, Tower, and Blade servers, workstations, and laptops: Compaq servers: Compaq Intelligent switches: Cisco Nexus switch Repeater's: hubs: Hewlett servers, Workstations and laptops: Network routers: Cisco Catalyst 3500 Series switches: Wireless routers: Isilon File servers: Hewlett Packard Laser jet printers
- Team leadership qualities
- Network Troubleshooting Abilities
- Strong troubleshooting skills
- Technical troubleshooting
- Technical support capabilities
- Technical support
- Data center networking
- Network troubleshooting
- Wireless networking proficiency
- Remote work support
- Information security technology
- Virtual private networks
- Network monitoring tools
- User credential management
- Verbal and written communication
- Organized and detail oriented
- Microsoft office proficiency
- User training
- User support
- Access issue resolution
- Proficient in O365
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
CompTIA Security+
Security Clearances
- Department Of Homeland Security/INS C-6 Clearance
- Defense Security Service (DSS) Top Secret clearance
- Public Trust
Languages
English
Full Professional
Timeline
Tier 3 Network Engineer
Planned Systems International (VA)
05.2024 - Current
Office 365 Systems Administrator
Sprezzatura, Veterans Affair (VA)
12.2021 - 05.2024
Server Engineer
SpecPro, Walter Reed Navy Medical Center (WRNMC)
06.2015 - 07.2019
Senior SCCM Systems Engineer
UsMax, United State Coast Guard (USCG)
08.2014 - 06.2015
No Degree - Computer And Information Systems
Strayer University