Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jeffrey Lukaszeski

Worcester,MA

Summary

Experienced Collaboration Specialist with a robust background in diverse IT support roles, serving end users at all organizational levels, including executive management. Adept at solving complex problems and making strategic decisions to enhance operational efficiency. Proven ability to work effectively both independently and as part of a team, with a strong commitment to providing users with the essential tools for success. I am seeking a challenging role that leverages my technical expertise and exceptional interpersonal skills to drive continuous improvement and innovation.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Systems Engineer / AV Tech Lead

Bose Corporation
Framingham, MA
09.2021 - Current
  • Member of IT Employee Experiences SCRUM team
  • Management and strategy of all conference room technology
  • Development of AV standards that are applied globally
  • Project management of all audiovisual installations companywide
  • Technical lead for auditorium technology and streaming
  • Management of AV vendor including contract negotiations and analysis of services to optimize costs
  • Responsible for creating documentation and training users for AV systems and other IT Technology
  • Mobile Device Management (Microsoft Intune, Logitech SYNC, Apple Business Manager)
  • Microsoft Teams Administration, Sharepoint/0365/Exchange administration, Active Directory, AzureAD
  • Led Migration of all of company content from Microsoft Stream Classic to Stream on Sharepoint
  • Work closely with Global Real Estate team on new facilities, adds, removes and changes
  • Support Digital Signage (Brightsign)
  • Tier 3 IT support for white glove service to executives

Media Center Audiovisual Technician

Rite-Solutions
Middletown, RI
10.2018 - 09.2021

Principle Duties and Responsibilities
• Provide audiovisual installation, operation, fault isolation and technical support services
• Video teleconferencing systems (e.g. Polycom, Cisco, Tanberg, etc.)
• Video systems, switchers, distribution amplifiers and similar technologies o Audio systems and sub systems (e.g. Biamp, Clearone, Extron, etc.)
• Video wall systems, Standalone display and projection systems
• Control systems (e.g. AMX, Extron etc.)
• Digital signage, CATV broadcast system
• Ensure site user documentation is current and complete
• Staff and operate facility equipment during meetings as required

Audio Video Technology Specialist

Worcester Polytechnic Institute
Worcester, MA
11.2016 - 10.2018
  • Provide support and education to students, faculty and staff on supported AV systems and equipment.
  • Provide video production support for campus meetings and events
  • Provide assistance with set-up and operation of AV equipment in various campus locations for academic and administrative events
  • Conduct extensive research and recommend purchase of computer and audio/visual related technologies to support WPI academic initiatives
  • Assist Manager of Campus Media Services generate reports on equipment usage and event support
  • Coordinate the laptop imaging process and maintenance of laptops available for loan.
  • Create AV equipment reservations based on requests received and coordinate loans with members of the WPI community
  • Assist in managing large pool of AV equipment and reservation system

Internet Marketing Manager

Herb Chambers Chrysler Dodge
Millbury, MA
01.2016 - 11.2016
  • Responsible for managing advertising on website, content creation for used cars, photography for all
    vehicles, assisting with sales, customer service, vehicle transport

Audiovisual Technician

Cramer Productions
Norwood, MA
01.2015 - 01.2016
  • Scan equipment in/out for shows using Flex Inventory, QC/Prep equipment, assist in managing audio/video
    equipment inventories, organize/maintain events shop/studios, building cables, and electrical work. Worked
    with upper management to fulfill order requests for various event needs and projects.

Audio Visual Technician

Event Resource Group
Warwick, RI
05.2014 - 01.2015
  • Assist with the setup and strike of Audio/Visual equipment for events. Equipment includes lighting, audio systems, projectors and video broadcast systems. Assist in the support of webcasts. Worked with clients to make sure that their needs are fulfilled in a professional manner. (Hasbro, Cox Communications, Metlife etc)

Education

Associate of Science - Video And Audio Production Technology

New England Institute of Technology
East Greenwich, RI
05-2013

Some College (No Degree) - Business Management, Accounting

Community College of Rhode Island
Warwick, RI

Skills

  • Video Conferencing Administration
  • Technical Direction and Strategy
  • Technology support (Level 1-Level 4)
  • Vendor Management
  • Project Management of AV Installs
  • Mobile Device Management
  • 0365 Application support
  • IT service management
  • Data Analysis
  • Strong verbal and written communication

Certification

  • AVIXA - Certified Technology Specialist
  • CompTIAA - Security+
  • Extron Audiovisual Associate
  • Extron Control Specialist
  • AVIXA - Recognized AV Certified Technologist

Timeline

Systems Engineer / AV Tech Lead

Bose Corporation
09.2021 - Current

Media Center Audiovisual Technician

Rite-Solutions
10.2018 - 09.2021

Audio Video Technology Specialist

Worcester Polytechnic Institute
11.2016 - 10.2018

Internet Marketing Manager

Herb Chambers Chrysler Dodge
01.2016 - 11.2016

Audiovisual Technician

Cramer Productions
01.2015 - 01.2016

Audio Visual Technician

Event Resource Group
05.2014 - 01.2015

Associate of Science - Video And Audio Production Technology

New England Institute of Technology

Some College (No Degree) - Business Management, Accounting

Community College of Rhode Island
Jeffrey Lukaszeski