JEFFREY LUO
Moore,OK
Summary
- Passionate and driven IT professional with a strong foundation in troubleshooting, networking, system support, and cybersecurity.
- Dedicated to solving problems, improving processes, and mastering the tools that keep systems secure and running efficiently. Always learning, always improving.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Server
Jimmy's Egg
09.2024 - Current
- Responsible for ensuring customer satisfaction, managing multiple tables efficiently, taking special request, and provide outstanding service
- Required to have excellent multitasking skills, the ability to work under pressure, and maintain a positive attitude
Education
Computer Repair And Troubleshooting I, Computer Repair And Troubleshooting II, Network Management, Cyber Security, Cyber Forensics
Moore Norman Technology Center
Norman, Oklahoma05-2025
Diploma - undefined
Moore High School
Moore, Oklahoma05.2025
Skills
- Troubleshooting and Diagnostics
- Network security
- Virtualization technologies
- Technical support
- Information security
- Hardware installation
- Network troubleshooting
Certification
CompTIA A+ (acquired in 2024)
CompTIA Network+ (acquired in 2025)
CompTIA Security+ (acquired in 2025)
CCNA ( In progress)
PACP (In progress)
Languages
Chinese (Mandarin)
Native or Bilingual
Accomplishments
- BPA State Conference, 2024, Network Design- 4th in the State
- CyberPatriot National Competition, 2023
- Oklahoma Cup IT Competition, 2023
- CyberPatriot National Competition, Cisco Hardening/Troubleshooting Team Placed Platinum
Highlights Of Qualifications
- Strong foundation in hardware repair, desktop/laptop troubleshooting, and mobile device
- Hands-on experience with Windows and Linux OS environments in home lab setups
- Familiar with networking concepts including IP addressing, subnetting, and VLANs
- Actively learning Python scripting to automate routine IT tasks
- Built and documented SOPs for hardware and system troubleshooting
- Excellent problem-solving and communication skills; detail-oriented and adaptable
- Passionate about continuous learning and mastering new technologies
- Demonstrated leadership by leading a team of 4 to a 4th-place finish in a state-level Network Design competition
- Organized and methodical in approach to system diagnostics and troubleshooting.
- Excellent customer service skills
Timeline
Server
Jimmy's Egg
09.2024 - Current
Diploma - undefined
Moore High School
Computer Repair And Troubleshooting I, Computer Repair And Troubleshooting II, Network Management, Cyber Security, Cyber Forensics
Moore Norman Technology Center
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