Jeffrey Marler
Amarillo
Summary
Dedicated professional with extensive experience in facility security and emergency response, seeking to leverage skills as a Security Officer. Proven ability to monitor behavior, enforce policies, and respond to incidents with appropriate measures. Strong background in training personnel on safety protocols while maintaining effective communication with various stakeholders. Committed to upholding ethical standards of conduct while ensuring a secure environment for all individuals within the facility. Provide customer service to any and all in the facility that best suite their needs.
Overview
26
26
years of professional experience
Work History
Correctional Officer
Potter County Sheriff's Office
Amarillo
05.2022 - 04.2025
- Developed individualized treatment plans for each inmate based on assessments of their mental health needs.
- Investigated incidents involving prisoners or staff to determine who was responsible for any violations of policies or procedures.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Reviewed incident reports submitted by subordinates concerning violations of policy or procedure observed during shift changes.
- Served as liaison between families of inmates ensuring they were kept informed about their loved ones' progress in custody.
- Responded to emergencies and incidents, such as fights or attempted escapes, using appropriate restraint techniques.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
- Assisted in the processing of new inmates, including taking photographs, collecting personal information, and explaining facility rules.
- Maintained clear and open communications with facility areas to support safe operations.
- Customer service to any and all visitors to include Lawyers, Judges and all Law Enforcement agencies.
Sales Associate
Woodbridge Home Exteriors
Amarillo
01.2022 - 01.2023
- Demonstrated product features and benefits for customers' needs.
- Processed credit card transactions quickly and securely.
- Maintained up-to-date knowledge of store merchandise and policies.
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Developed trusting relationships with customers by making personal connections.
- Conducted product demonstrations to highlight features and benefits.
- Assessed customer needs to provide assistance and information on product features.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Greeted customers to determine wants or needs.
- Resolved customer issues in an efficient and timely manner.
- Developed strategies to improve customer service processes and procedures.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Updated system with order specifics and customer details, preferences, and billing information.
Sales Associate
Furniture Row
Amarillo
01.2020 - 01.2021
- Demonstrated product features and benefits for customers' needs.
- Processed credit card transactions quickly and securely.
- Maintained up-to-date knowledge of store merchandise and policies.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Helped customers find specific products, answered questions, and offered product advice.
- Developed trusting relationships with customers by making personal connections.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Built and maintained relationships with peers and upper management to drive team success.
Supervisor of Operations
Rite of Passage
Amarillo
07.2019 - 10.2019
- Managed budgets associated with projects or initiatives within the department.
- Ensured compliance with all applicable laws, regulations and standards.
- Participated in industry-related events and conferences to stay abreast of the latest developments.
- Collaborated with senior leadership on strategic initiatives related to operations.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Prepared reports summarizing key metrics, such as customer satisfaction scores, cost savings achieved.
- Created detailed plans for new projects or initiatives involving multiple stakeholders.
- Identified process improvements that could reduce costs or improve service quality and efficiency levels.
Correctional Sergeant
Texas Department Of Criminal Justice
Amarillo
07.2007 - 06.2019
- Addressed complaints from visitors concerning potential violations of prison policy or procedure.
- Organized recreational activities for inmates designed to improve morale within the facility.
- Supervised subordinate officers in their daily duties.
- Facilitated communication between inmates, family members, attorneys and other external parties.
- Developed strategies to reduce incidents of violence or inappropriate behavior within the facility.
- Enforced discipline among inmates according to established rules and regulations.
- Reviewed reports from subordinate personnel for accuracy and completeness prior to submission.
- Organized conferences between representatives from different agencies in order to share information regarding recent developments or changes within their respective areas of expertise.
- Ensured that all equipment used by the unit was properly maintained and accounted for at all times.
- Developed strategies for collecting human source intelligence within a specific area of operation.
- Coordinated with local law enforcement agencies to obtain timely intelligence information.
- Assisted in managing the unit's Intelligence Surveillance Reconnaissance assets.
- Evaluated incoming documents from various sources in order to determine their relevance or validity.
- Provided oversight for the collection, processing, exploitation, and dissemination of intelligence information.
- Participated in meetings with higher headquarters staff members to discuss current operations, future plans, and other matters related to intelligence gathering efforts.
- Responded immediately to routine and critical accidents, incidents and other emergencies.
- Performed inspections to keep equipment in working order.
- Investigated allegations of misconduct by inmates and staff members.
- Assisted in training new correctional officers on proper security protocols and procedures.
- Conducted random searches for contraband items such as weapons or drugs.
- Monitored inmate movement within the facility to maintain security and safety of staff, inmates and visitors.
- Established effective working relationships with local law enforcement agencies when necessary.
- Prepared written reports concerning inmate's misconduct.
- Implemented defensive tactics and physical restraints to maintain safety and security of personnel and general public.
- Conducted daily briefings to pass on pertinent info to oncoming shifts.
- Communicated information regarding security, safety and operations through chain of command.
- Coordinated shakedowns to locate and remove unauthorized items.
Correctional Officer
MTC Corrections
Post
05.2000 - 05.2007
- Developed individualized treatment plans for each inmate based on assessments of their mental health needs.
- Investigated incidents involving prisoners or staff to determine who was responsible for any violations of policies or procedures.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Reviewed incident reports submitted by subordinates concerning violations of policy or procedure observed during shift changes.
- Served as liaison between families of inmates ensuring they were kept informed about their loved ones' progress in custody.
- Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison.
- Managed conflict and negotiated resolutions between inmates to prevent violence and ensure the safety of all individuals in the facility.
- Trained new correctional officers on facility procedures, safety protocols, and the ethical treatment of inmates.
- Responded to emergencies and incidents, such as fights or attempted escapes, using appropriate restraint techniques.
- Applied non-violent response tools and physical restraint during problematic situations.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
- Detected potential threats and quickly defused conflicts.
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
- Oversaw public areas and grounds to verify cleanliness and inmate safety.
- Enforced institutional policies and procedures to maintain order and security within the correctional facility.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Escorted inmates within the facility, including to and from cells, medical appointments, and recreational activities.
- Implemented rehabilitation programs aimed at reducing recidivism among inmates.
- Participated in training sessions to stay current on best practices in corrections and emergency response.
- Inspected locks, window bars, doors, and security systems to support escape prevention.
Jailer
Floyd County Sheriff's Department
Floydada
03.1999 - 06.2000
- Participated in regular meetings with supervisors to discuss progress updates.
- Managed records related to prisoner files, disciplinary actions, releases and transfers.
- Ensured compliance with all laws pertaining to the confinement of prisoners.
- Provided basic medical care and monitored health of inmates as necessary.
- Coordinated with outside agencies regarding housing arrangements for released inmates.
- Processed new inmates upon admission, including searching them for contraband items.
- Prepared detailed reports regarding daily activities within the facility.
- Facilitated communication between inmates and their families through phone calls or visits.
- Conducted searches of cells for illegal substances or weapons on a regular basis.
- Monitored security cameras to ensure safety of inmates and personnel.
- Maintained secure environment for inmates and staff by enforcing rules and regulations.
- Investigated incidents involving violations of jail policies or procedures.
- Transported inmates to court hearings or other appointments safely and securely.
- Administered first aid and provided emergency response when necessary.
- Escorted prisoners to and from court, jail and other jurisdictions or rehabilitation institutions.
- Enforced jail policies and procedures to prevent escapes and ensure a secure environment.
- Monitored inmate behavior to prevent escape attempts, crime, and other dangerous activities.
- Managed inventory and distribution of jail supplies, including meals, clothing, and bedding.
- Implemented disciplinary measures in accordance with jail policy and legal requirements.
- Operated telephones, switchboards, intercoms and two-way radios to communicate with other personnel.
- Provided orientation sessions for newly hired dispatchers; assisted them with learning CAD systems and other job related software.
- Researched criminal history data utilizing law enforcement databases; provided necessary information to officers in the field.
- Assigned appropriate resources for responding to incidents based on established guidelines and protocols.
- Dispatched medical crews to accident scenes according to severity of injuries reported by witnesses or victims.
- Monitored alarms, surveillance systems, cameras, and other security devices for potential threats or suspicious activity.
- Compiled statistical data related to 911 calls received such as response times and types of calls handled.
- Responded promptly to requests for assistance from law enforcement personnel in the field.
- Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Dispatched police officers and emergency personnel to calls for service.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Used radio, telephone and computer system to update first responders with new information.
Skills
- Incident investigation
- Emergency response
- Conflict resolution
- Behavior monitoring
- Security enforcement
- Team leadership
- Customer service
- De-escalation techniques
- Surveillance monitoring
- Training new officers
- Communication skills
- Observation
- Self-defense tactics
- Prisoner transport
- Restraint techniques
- Excellent problem solver
- Crisis management
- Safety
- Conflict resolution skills
- Mental health awareness
- Ethical standards of conduct
- Perimeter control
- Policy enforcement
- Stress tolerance
- Radio communication
- Security procedures
- Strategic planning and organization
- Facility security
- Work detail oversight
Timeline
Correctional Officer
Potter County Sheriff's Office
05.2022 - 04.2025
Sales Associate
Woodbridge Home Exteriors
01.2022 - 01.2023
Sales Associate
Furniture Row
01.2020 - 01.2021
Supervisor of Operations
Rite of Passage
07.2019 - 10.2019
Correctional Sergeant
Texas Department Of Criminal Justice
07.2007 - 06.2019
Correctional Officer
MTC Corrections
05.2000 - 05.2007
Jailer
Floyd County Sheriff's Department
03.1999 - 06.2000