Jeffrey Michel
Griffin,GA
Summary
Efficient and reliable supervisor with experience in overseeing housekeeping and janitorial teams. Possess strong organizational and leadership skills, ensuring high standards of cleanliness and maintenance are met consistently. Skilled in training staff, optimizing workflows, and implementing cost-saving measures without compromising quality. Improved overall customer satisfaction through effective scheduling, staff management, and resource allocation.
Overview
2
2
years of professional experience
Work History
Customer Service/Janitorial Supervisor
Unifi
, Ga.
05.2023 - Current
- Created reports detailing daily activities, task completion times, and any incidents that occurred during shift changes.
- Trained staff to follow team standards and use efficient techniques.
- Provided ongoing training for new hires on policies, procedures, and safety protocols.
- Investigated accidents or injuries occurring within the facility involving janitorial staff members.
- Analyzed feedback from customers regarding satisfaction levels with the services provided by our team.
- Resolved customer complaints related to cleanliness or maintenance issues promptly.
- Updated safety protocols regularly in order to keep up with changing industry standards.
- Established schedules and assigned tasks to janitors based on workloads and priorities.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited, trained, and supervised janitorial staff to ensure job duties were completed efficiently.
- Explained goals and expectations required of trainees.
- Implemented quality control measures for ensuring high standards of cleanliness were met at all times.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Monitored work performance of janitors to ensure adherence to safety regulations.
- Delegated work to staff, setting priorities and goals.
- Organized weekly meetings with janitorial staff members to discuss progress on projects and address any concerns they may have had.
- Kept team safe by verifying proper use of safety equipment and techniques, and correcting missteps.
- Coached staff on strategies to enhance performance and improve customer relations.
- Provided guidance and support to janitors regarding their work assignments.
- Responded quickly to emergency situations such as floods or fires when necessary.
- Achieved adequate coverage for jobs by setting effective schedules and assigning tasks to each worker.
- Ensured all janitorial staff had the proper tools and materials needed for their jobs.
- Communicated with maintenance team on damages to repair.
- Checked quality of work regularly through inspections and official assessments.
- Ensured compliance with local health codes when it came to sanitation practices within the facility.
- Reported damage or theft of hotel property to management.
- Managed household errands and other essential duties.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked effectively in team environments to make the workplace more productive.
Education
Trade - Custodial Maintenance
D.O.C.
Jarratt06-2012
Trade - Communication Graphic Arts And Design
D.O.C.
Jarratt, VA08-2008
Skills
- Work scheduling
- Task delegation
- Team management
- Supervisory experience
- Cleaning expertise
- Chemical handling
- Waste disposal
- Maintain records
- Corrective action implementation
- Inventory monitoring
- Procedure implementation
- Time management abilities
- Staff motivation
- Adaptability
- Team guidance and motivation
- Employee scheduling
- Personnel problem management
- Multitasking Abilities
- Staff scheduling
- Customer satisfaction
- Waste disposal management
- Team leadership
- Reliability
- Active listening
- Attention to detail
- Process monitoring
- Cross-department collaboration
- Facility management
- Continuous improvement
- Desktop computers
- Task prioritization
- Team collaboration
- Stock inventory management
- Improve team performance
- Employee work scheduling
- Inspection skills
- Complaints handling
- Housekeeping standards
- Unit staffing
- Standards compliance
- Customer service
- Teamwork and collaboration
- Stock planning
- Policy implementation
- Facilities inspection
- Excellent communication
- Problem-solving aptitude
- Problem-solving
- Supply management
- Motivate staff
- Adaptability and flexibility
- Administrative skills
Timeline
Customer Service/Janitorial Supervisor
Unifi
05.2023 - Current
Trade - Custodial Maintenance
D.O.C.
Trade - Communication Graphic Arts And Design
D.O.C.