Elizabeth Martin
Detroit,MI
Summary
Proven leader in facility management, adept at janitorial process improvement and team coordination, significantly enhanced operational efficiency at Caravan Facilities Management. Skilled in inventory control and staff training, I excel in optimizing resources and elevating customer satisfaction through meticulous attention to detail and robust problem-solving abilities.
Overview
11
11
years of professional experience
Work History
Janitorial Supervisor/Field Supervisor
Caravan Facilities Management
07.2020 - Current
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Issued assignments to staff and inspected special requests and areas of concentration to encourage smooth flow of housekeeping operation.
- Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
- Complied with accident and loss prevention programs, SOPs and health and sanitation standards to achieve high level of cleanliness and customer satisfaction.
- Conducted or assisted with screening and hiring of job applicants, training employees and administering performance reviews to maintain adequate and qualified workforce.
- Prepared and presented reports of hours worked, staff assignments and tasks and duties performed to properly allocate department expenses and maintain budget.
- Trained and mentored new staff on cleaning and safety protocols.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Established and enforced safety protocols and guidelines for staff.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Maintained required records of work hours, budgets and payrolls.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
Warehouse Team Leader
HA Automotive
11.2021 - 02.2023
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Supervised warehouse operations by managing employees during shifts.
- Oversaw daily operations and shipping and handling processes.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Handled fright and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed orders precisely for correct items, sizes and quantities.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Interacted with guests in friendly and knowledgeable way.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
Call Center Supervisor
AT&T
04.2015 - 10.2019
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Executed Monthly Performance Plans with representatives to to identify production gaps.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Improved organizational efficiency by effectively recruiting new hires and supporting management with personnel decisions.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Maintained up-to-date knowledge of products and services offered to customers.
- Collaborated with training team to boost product support and certification training initiatives.
Janitorial Lead
Enviro Cleaning Services
04.2013 - 06.2015
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Issued assignments to staff and inspected special requests and areas of concentration to encourage smooth flow of housekeeping operation.
- Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
- Complied with accident and loss prevention programs, SOPs and health and sanitation standards to achieve high level of cleanliness and customer satisfaction.
- Conducted or assisted with screening and hiring of job applicants, training employees and administering performance reviews to maintain adequate and qualified workforce.
- Prepared and presented reports of hours worked, staff assignments and tasks and duties performed to properly allocate department expenses and maintain budget.
- Established and enforced safety protocols and guidelines for staff.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Trained and mentored new staff on cleaning and safety protocols.
- Monitored staff performance and provided feedback to drive productivity.
- Addressed customer feedback and complaints to maximize satisfaction.
Education
No Degree - Business Management
Grand Valley State University
Allendale, MI04.2012
High School Diploma -
Oak Park High School
Oak Park, MI05.2010
Skills
- Janitorial Process Improvement
- Task Delegation
- Cleaning Expertise
- Energy Conservation
- Inventory Control
- Staff Training
- Team Management
- Conflict Resolution
- Chemical Handling
- Supervisory Experience
- Work Scheduling
- Interpersonal Skills
- Customer Service
- Equipment Maintenance
- Time Management
- Attention to Detail
- Safety Protocols
- Reliability
- Problem Solving
- Equipment Purchasing
- Stock Planning
- Cross-Department Collaboration
- Corrective Action Implementation
- Decision-Making
- Linens Management
- Problem-Solving
- Standards Compliance
- Employee Work Scheduling
- Maintenance and Repair Leadership
- Building Repairs and Renovations
- Procedure Implementation
- Waste disposal
- Janitorial process improvement
- Teamwork and Collaboration
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Clear Communication
- Excellent Communication
- Creative Thinking
- Team Collaboration
- Organizational Skills
- Employee Training and Development
- Relationship Building
- Team Coordination
- Self Motivation
Timeline
Warehouse Team Leader
HA Automotive
11.2021 - 02.2023
Janitorial Supervisor/Field Supervisor
Caravan Facilities Management
07.2020 - Current
Call Center Supervisor
AT&T
04.2015 - 10.2019
Janitorial Lead
Enviro Cleaning Services
04.2013 - 06.2015
No Degree - Business Management
Grand Valley State University
High School Diploma -
Oak Park High School
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