Jeffrey Miller
Eau Claire,WI
Summary
Results-oriented insurance industry professional with over 25 years of experience in territory management, sales and marketing, underwriting, risk management and customer service. Proven ability to apply a strategic, initiative-driven approach to sales, service, and underwriting across all Property & Casualty lines, leveraging analytics to identify and resolve challenges while capitalizing on new market opportunities. A strong communicator skilled in building and maintaining long-term client relationships, while efficiently managing time, initiatives, and priorities.
Overview
24
24
years of professional experience
Work History
Senior Agency Management Specialist
Selective Insurance Company
03.2021 - 03.2022
- underwriter: analyzing risks, pricing, negotiating, and making informed decisions on commercial business
- marketing: selling & soliciting of business across all the business units available within the territory to build a strong, diverse agency relationship
- developed the territory: leads territory in strategic plan development, ownership, and execution of enterprise-wide growth and profit within territory, including new agency appointments
- lead agencies: achieves deep relationships with and understanding of each assigned agency relationship to build a diverse and profitable portfolio, delivering on our vision to be the best company serving independent agents by consistently being present within agency offices
- provide leadership: partners with and leads other field disciplines within designated agency relationships to ensure their success by communication, support, and collaboration with team members
- research the market: stays updated on industry trends, market conditions, emerging risks, primary competitors, and effectively communicates and makes informed decisions based on this information
State Agent
The Cincinnati Insurance Companies
Eau Claire, WI
07.2011 - Current
- Instrumental in analyzing, evaluating and pricing of new commercial business including new business terms and conditions.
- Assists with new agency appointments.
- Actively participates in loss control inspections.
- Initiates communication with underwriters and field associates on a regular basis.
- Participates in regional and field claims meetings.
- Develops relationships and builds trust with all levels of agency personnel, field associates and underwriters.
- Effectively supports and promotes travel from all departments.
- Treats associates fairly and consistently, regardless of rank and title.
- Makes agency visits with appropriate frequency in order to solicit new business opportunities and build agency relationships.
- Organizes multi-departmental teams to meet with prospective insureds.
- Knows company products and coverages and can explain value and competitive advantages to agents.
Corporate Risk Manager
Ashley Furniture Industries, Inc.
Arcadia , WI
06.2008 - 07.2011
- Participated in safety and security meetings.
- Instrumental in investigating, analyzing and settlement of all product liability claims.
- Compiled manufactured component product information to help mitigate property damage claims.
- Attended numerous property loss control inspections at manufacturing facilities throughout the country.
- Worked closely with the legal department reviewing contractual documents.
Commercial Account Executive
Holden Insurance Agency
Eau Claire, WI
09.2001 - 06.2008
- Completed yearly evaluations of clients insurance plans to check service options and coverage plans against competitors.
- Worked closely with numerous commercial insurance carriers to provide clients with comprehensive insurance plans.
- Analyzed customer needs and provided best options, upselling products and services.
- Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
Education
Bachelor of Arts - Advertising And Marketing
University Of Wisconsin - Stevens Point
Stevens Point, WI05.1990
Skills
- Sales and Marketing
- Underwriting
- Loss Control
- Risk Management
- Troubleshooting
- Analytical
- Relationship building
- Working collaboratively
- Organizational skills
- Conflict resolution
Timeline
Senior Agency Management Specialist
Selective Insurance Company
03.2021 - 03.2022
State Agent
The Cincinnati Insurance Companies
07.2011 - Current
Corporate Risk Manager
Ashley Furniture Industries, Inc.
06.2008 - 07.2011
Commercial Account Executive
Holden Insurance Agency
09.2001 - 06.2008
Bachelor of Arts - Advertising And Marketing
University Of Wisconsin - Stevens Point
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