Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Jeffrey Minden

Olympia

Summary

A professional technical support professional with a strong track record in troubleshooting, problem-solving, and delivering exceptional customer service. Adept at collaborating with teams to achieve optimal results and adapt to changing demands. Known for reliability, effective communication, and a proactive approach to resolving issues.

Overview

12
12
years of professional experience

Work History

Tech Support Specialist 2

Jaggaer Global Procurement
03.2023 - 06.2025
  • Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Resolved 60 technical support inquiries per day.
  • Managed communication between customers and the system to overcome connection issues
  • Documented support interactions for future reference.
  • Escalated critical incidents requiring specialized expertise to the appropriate departments, facilitating swift resolutions.

Technical Service Engineer 2

Aristocrats Technology Inc.
01.2013 - 03.2023
  • Enhanced system performance by troubleshooting and resolving technical issues promptly in the Oasis 360 SQL database
  • Reduced downtime for clients by effectively managing service requests and providing timely solutions.
  • Proactively identified areas for process improvement, leading to the implementation of new strategies that increased departmental efficiency.
  • Boosted customer satisfaction with proactive communication and prompt resolution of technical concerns.
  • Conducted training sessions for clients, increasing their understanding of products and improving operational efficiency.
  • Participated in root cause analysis meetings to identify areas of concern and develop corrective action plans.

Education

Bachelor of Arts - Communications

University of Nevada, Las Vegas
Las Vegas, NV

Skills

  • Technical troubleshooting
  • Remote IT implementation
  • Incident management
  • Customer support
  • Needs assessment
  • Issue escalation
  • Written and verbal communication
  • Customer complaint resolution
  • Patience and composure
  • Customer relationship management (CRM)
  • Attention to detail
  • Multitasking and organization

Languages

Spanish
Limited Working

Interests

  • Fencing
  • Hiking
  • Spending time with family

Timeline

Tech Support Specialist 2

Jaggaer Global Procurement
03.2023 - 06.2025

Technical Service Engineer 2

Aristocrats Technology Inc.
01.2013 - 03.2023

Bachelor of Arts - Communications

University of Nevada, Las Vegas

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