- Passionate about balancing physical health with mental and emotional wellness
- Outdoor Recreation
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Adventure Travel
Jeffrey Morrow
River Grove,IL
Summary
With a proven track record at AT&T, I excel in strategic planning and emergency management, showcasing strong team leadership and technical expertise. My experience spans optimizing telecommunications systems and leading disaster relief efforts, significantly enhancing community resilience and operational efficiency. I'm adept in both logistics support and advanced system troubleshooting, committed to delivering top-quality service and rapid recovery solutions.
Overview
41
41
years of professional experience
Work History
Disaster Relief Volunteer
Team Rubicon
08.2020 - Current
- Assisted in the reconstruction of damaged infrastructure, promoting rapid community recovery following disasters.
- Supported affected populations by coordinating and distributing essential supplies during disaster relief operations.
- Conducted thorough damage assessments to facilitate prompt recovery assistance for impacted communities.
System Technician
AT&T
04.1990 - 07.2020
- Collaborated with cross-functional teams to ensure seamless integration of new systems into existing infrastructure.
- Reduced system downtime, implementing proactive maintenance schedules and rapid response protocols.
- Hooked up systems to specified panel mountings of particular devices.
- Reduced downtime, proactively managing system backups and disaster recovery protocols.
- Conducted routine maintenance tasks to prolong the lifespan of hardware components and minimize repair costs.
- Enforced safe job site and maintained compliance with company safety, OSHA and customer-specific safety standards.
- Explained to customers and demonstrated how specific system works.
- Installed and wired system devices using standard product setup and electrical knowledge.
- Used multimeters for volt and OHM readings and circuit analysis.
- Conferred with engineers and designers to investigate and solve failure issues.
- Created, aligned, and optimized electrical instrumentation and testing equipment.
- Installed and configured new devices and system components.
- Efficiently troubleshot fiber-optic connections resulting in quicker restoration of services following outages.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Trained junior technicians on proper installation techniques and troubleshooting procedures, ensuring consistent service quality across the team.
- Performed preventive maintenance of telecommunications equipment.
- Installed wiring, cabling and networking hardware on customer premises.
- Reduced downtime by promptly diagnosing and fixing network issues.
- Performed routine system tests to identify potential problems before they escalate into larger issues affecting customers'' experiences.
- Participated in continuous learning opportunities to stay current on industry trends and advancements, ensuring top-quality service delivery.
Tactical Air Control Party Specialist
United States Marine Corps
04.1984 - 04.1988
- Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
- Assisted in the coordination of joint exercises, integrating TACP capabilities into multi-service training scenarios.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
Education
High School Diploma -
12-1983
Skills
- Disaster management
- Logistics support
- Team leadership
- Strategic planning
- Heavy equipment operation
- Emergency management
- Basic carpentry
- Medical triage
Affiliations
- vfw
Interests
Certification
FEMA
ICS 100
ICS 200
ICS 300
ICS 700
ICS 800
Timeline
Disaster Relief Volunteer - Team Rubicon
08.2020 - Current
System Technician - AT&T
04.1990 - 07.2020
Tactical Air Control Party Specialist - United States Marine Corps
04.1984 - 04.1988
Wilmington High - High School Diploma,
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