Jeffrey Newstead

• Processed vehicle title transfers, registrations, and lien releases with strict DMV compliance.
• Verified ownership documents, signatures, and supporting paperwork for accuracy before submission.
• Coordinated with lending, member services, and dealerships to resolve title discrepancies.
• Maintained organized title records, tracking outstanding items and completed transactions.
• Submitted completed DMV packages and followed up on pending corrections or approvals.
• Reviewed lienholder information and ensured payoff details aligned with title requirements.
• Communicated with customers to resolve common title issues.
• Performed routine data entry or document management.

• Negotiated payment arrangements with members to resolve delinquent accounts and restore loan standing.
• Reviewed past-due portfolios to identify risk, prioritize follow-up, and maintain accurate collection notes.
• Applied FDCPA and credit union policies when managing sensitive collection conversations and documentation.
• Contacted members through outbound and inbound calls to discuss repayment options and account status.
• Coordinated with lending and servicing teams to resolve account discrepancies and prevent further delinquency.
• Leveraged strong communication skills when corresponding with customers, resulting in higher payment commitment rates.

* Was responsible for contacting customers on delinquent loans and negotiating delinquent payments.

* Helped customers with loan modifications on distressed small business loans.

* Contacted the small business administration to recover bank losses on unpaid loans.

* Maintained records of all delinquent loans with weekly updates on my loan portfolio.

* Was responsible for all delinquent small business loans ranging from $25k to $1mm.