- Cooking
- Music
- Outdoor Recreation
- Gardening
- Reading
Jeffrey Oberle
Belleville,IL
Overview
30
30
years of professional experience
Summary
Dynamic Store Manager with extensive experience at CVS Pharmacy, excelling in customer service and team leadership. Proven track record in inventory management and loss prevention, significantly enhancing operational efficiency. Recognized for implementing innovative merchandising strategies that boosted sales and fostered a positive work environment, driving employee engagement and customer satisfaction.
Work History
Store Manager
CVS Pharmacy
Columbia, IL
10.2025 - Current
- Managed daily store operations to ensure optimal customer service and product availability.
- Trained and supervised staff on store policies, procedures, and customer engagement techniques.
- Implemented inventory management practices to maintain stock levels and reduce shrinkage.
- Organized promotional displays and merchandise layouts to enhance visual appeal and drive sales.
Store Manager
CVS Pharmacy
Collinsville, IL
10.2015 - 10.2025
- Conducted regular audits of cash handling processes to ensure accuracy and compliance with company standards.
- Analyzed sales data to identify trends and adjust inventory purchasing accordingly.
- Resolved customer inquiries and complaints promptly, enhancing overall shopping experience.
- Collaborated with district management on strategic initiatives for improving store performance and efficiency.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Store Manager
CVS Pharmacy
Natick, MA
10.2010 - 10.2015
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
Store Manager
Brooks Pharmacy
Clinton, MA
05.2001 - 07.2009
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Store Manager
Walmart
Lynn, MA
08.1996 - 08.1999
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
Education
Bachelor of Science - Marketing
Southern Illinois University, Carbondale
Carbondale, ILSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Store opening and closing
- Team leadership
- Friendly and positive
- Inventory management
- Store merchandising
- Employee training
- Loss prevention procedures
Interests
Timeline
Store Manager
CVS Pharmacy
10.2025 - Current
Store Manager
CVS Pharmacy
10.2015 - 10.2025
Store Manager
CVS Pharmacy
10.2010 - 10.2015
Store Manager
Brooks Pharmacy
05.2001 - 07.2009
Store Manager
Walmart
08.1996 - 08.1999
Bachelor of Science - Marketing
Southern Illinois University, Carbondale
District Paragon winner CVS 2009
Store Manager of the year in our District for the year 2009.